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The top 20 most and least empathetic companies

No. 1 most empathetic company: Facebook
SAN FRANCISCO, CA – SEPTEMBER 22: Facebook CEO Mark Zuckerberg delivers a keynote address during the Facebook f8 conference on September 22, 2011 in San Francisco, California.
(Photo by Justin Sullivan/Getty Images)

Facebook f8 developers conference

Zuckerberg introduced the Facebook "timeline" Sept. 22 in San Francisco at the company's f8 conference for some 2,000 entrepreneurs, developers and journalists.