Online bill pay option restored for Pensacola Energy and Sanitation Services: City

Pat O'Donnell
·1 min read

PENSACOLA, Fla. (WKRG) — The City of Pensacola reported Monday that the online bill pay option for Pensacola Energy and Sanitation Services customers has been restored. This comes after a network security incident caused issues with city phones, emails, and communication services.

“We appreciate the patience of our customers as we worked to restore this popular payment method,” a release from the city said. “Additionally, we thank those who had to rearrange their schedules to make in-person payments or make payments via mail.”

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Officials say that customers will not be charged any late fees due to the online bill pay option being out of service. Late fees will not be issued until May 1 because the feature was unavailable for three weeks, according to Pensacola Mayor D.C. Reeves.

Those who have questions can contact Pensacola Energy at 850-474-5300 or Pensacola Sanitation Services at 850-435-1890.

The Pensacola 311 Citizen Support Network is also available online.

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