JEA, St. Johns County Utility Department issue boil water notices after water main break in Duval

JEA and St. Johns County Utility Department have issued boil water advisories to their customers after a water main break in southern Duval County.

JEA issued the precautionary boil water advisory for more than 25,000 of its customers after a water main break near Philips Highway and Greenland Road, JEA said.


The utility said customers “in the southeast portion of JEA’s service territory, including the Philips Highway corridor south to Nocatee communities, may experience poor pressures or no water.”

The utility is encouraging customers to conserve water. JEA shared the following map of the areas affected by the advisory:

Precautionary Boil Water Advisory by ActionNewsJax on Scribd

JEA said its crews are working to repair the main as quickly and safely as possible.

The utility said it will directly contact impacted customers by phone, email, and/or text with specific information and updates.

The St. Johns County Utility Department also issued a boil water notice as a result of the water main break for its customers along U.S. 1, located north of Stokes Landing, south of County Road 210 West, and along International Golf Parkway east of St. Marks Pond are served by this water main.

This area includes but is not limited to the following communities:

  • Twin Creeks

  • Beacon Lakes

  • Walden Chase

  • Palencia

  • Las Calinas

  • Florentine

  • Kensington

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SJCUD Customers with questions are encouraged to call Customer Service at 904-209-2700, or the boil water notice hotline at 904-209-2731.

Impacted customers are advised to bring water to a rolling boil for at least one minute before drinking, food preparation, brushing teeth or cooking.

The water main break affected Atlantic Coast High School on Tuesday. The following letter was sent to parents by Principal Dr. Michael George:

“Good morning Stingray family,

“This is Dr. George, your principal. We have just made an announcement to all staff and students that water has been cutoff for our campus. At this time, the water is out in the surrounding communities due to a water main break and we do not have an anticipated time for water service to be turned back on.

“We have been coordinating with district leadership and JEA to determine the cause and estimated time of restoration.

“We do have lunch already prepared for our students but we currently have our restrooms closed and water fountains off. We encourage you to check restoration updates on JEA and direct your timing questions to them.

“We will provide an update within the next 30 minutes regarding next steps.”

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An updated message was sent to ACHS families, saying emergency water was able to be restored to a portion of the building:


“Quick update on the water situation … because we are a designated hurricane shelter site, our district plumbing staff was able to turn on emergency water access to a portion of our building.

“Lunches will continue as scheduled. Students will be directed to the gym to use the restrooms.

“We will continue the school day as normal, regardless of JEA’s timetable for water restoration.

“Thank you for your patience and understanding.”

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