The man who was pulled out of his seat and dragged off a United Airlines flight on April 9 just settled with the airline for an undisclosed amount of money.
The settlement comes just hours after United announced several new policies that they hope will ensure no one is ever ripped from their seat again.
Dr. David Dao was on his way to Louisville from Chicago when United decided it needed to make room on the packed flight for flight attendants who needed to get to Louisville as well. United asked for volunteers, then randomly selected passengers for removal.
One of those passengers was Dao, who sat in his seat as law enforcement officers told him they'd have to remove him from the plane if he didn't get up. Then, as several people trained their phone cameras on Dao, one of the officers wrenched the man from his seat and dragged him down the center aisle of the plane.
Dao lost two teeth, and suffered a broken nose as well as a concussion, according to his lawyer, who said Dao would have to undergo facial reconstruction surgery.
United CEO Oscar Munoz initially responded to the video by apologizing for "having to re-accommodate" the passengers.
United CEO response to United Express Flight 3411. pic.twitter.com/rF5gNIvVd0
— United (@united) April 10, 2017
Then, once stock prices took a — sorry — nose dive, Munoz released something that sounded much more heartfelt, in which he said "No one should ever be mistreated this way."
Munoz also announced that the airline would review policies that led to Dao's brutal removal, including their overbooking policy. On Thursday, they announced several revisions. They said United commits to:
We'll see how they're put into practice.