Southwest Airlines Hears Your Complaints, Plans Big Fixes

Southwest Airlines Hears Your Complaints, Plans Big Fixes

It has made lots of changes that disrupt normal airline practices, like not charging for bags, allowing people to change their flights, and offering free in-flight movies and live television. Now, the airline has committed $2 billion to address some key passenger pain points. You pay for it ($8 a day for Southwest passengers) and then have to hope it works.