Lori Augustine has United flying high at SFO

Lori Augustine has United flying high at SFO
·6 min read

Lori Augustine took a familiar path to the Bay Area, loading up a U-Haul and moving here from Missouri for better economic opportunities and the freedom to be herself as a gay woman. Finding a job was a secondary concern, joining United Airlines as a customer service agent shortly after arriving in the Bay Area 25 years ago. Today, after senior leadership roles for United in Los Angeles and its Chicago headquarters, she dubs herself the CEO of United’s hub at SFO, where she oversees much of the carrier’s operations.