Lurie Children’s Hospital reactivating patient portal after network outage
CHICAGO — Lurie Children’s Hospital is asking for patience as it starts to reactivate its MyChart system for patient families.
The process is expected to take place over the coming days as administrators expect a high volume of activity. Delays or disruptions are also anticipated.
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Currently, key MyChart functions that are coming online to support our patient-families include online scheduling, e-check in, provider messaging, and medication refill requests and—in the coming days –bill pay. Additionally, telemedicine appointments will also be available via MyChart. Patient-families should refer to their e-mail and/or text message reminders and log into their Lurie Children’s MyChart account for information about their upcoming telemedicine appointment.
Julianne Bardele, Director, Public Affairs and Communications, Ann & Robert H. Lurie Children’s Hospital of Chicago
The online portal has been inaccessible since the hospital’s network outage six weeks ago, which caused a ripple effect of problems, including delays in lab results, surgeries, billing, and general communication between families and physicians.
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Lurie Children’s Hospital says they will keep patients’ families updated with e-mails and text messages.
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