Louis Armstrong New Orleans International Airport named best airport in North America

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NEW ORLEANS (WGNO) — Louis Armstrong New Orleans International Airport (MSY) was named one of the best airports in North America for the third year in a row.

Officials with MSY said the airport received a top award for Best Airport in North America (Five to 15 million passengers per year) from the Airports Council International World’s 2023 Airport Service Quality program.

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“The Louis Armstrong International Airport continues to deliver an unmatched experience for its passengers that the entire Gulf Coast Region should be proud of year after year after year,” said judge Michael Bagneris, Chair of the New Orleans Aviation Board.

“Moving forward, we will continue to provide the people who travel to and from New Orleans with the best possible customer service.”

According to MSY officials, the Airport Service Quality program is the world’s leading airport customer experience measurement and benchmarking program.

The ASQ Departures program measures passengers’ satisfaction across 34 key performance indicators.

Specific categories include security wait times, value for money of parking facilities, helpfulness of airport staff, business and executive lounges, restroom cleanliness, terminal cleanliness, parking facilities, Wi-Fi access, ambience of the airport and more.

MSY is one of three airports in North America to win Best Airport recognition among those serving 5 to 15 million passengers per year.

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