NEW YORK (AP) — A Long Island couple is suing Cablevision, saying the cable company should be offering automatic credits to customers in areas that lost service due to Superstorm Sandy rather than waiting for them to call.
Joclyn and Jeffrey Bard are seeking class-action status for the lawsuit in New York State Supreme Court. They want damages from the company and an order that it stop billing for services it didn't provide due to the storm.
In a statement, Cablevision Systems Corp. says the lawsuit "misstates the facts and is without merit. Blanket or arbitrary credits for cable outages could shortchange customers because each case is different."
Time Warner Cable, which also serves the area, said last week that it would apply automatic credits in neighborhoods hit hard by the storm.