LeasePlan launches India's first vehicle service portal
LeasePlan India, one of the leading operational leasing and fleet management company and a subsidiary of LeasePlan Corporation N.V, Netherlands has announced the launch of its service portal. The portal, first-of-its-kind in India, will redefine customer convenience by providing a platform for placing service requests and offering a real-time service status dashboard to LeasePlan vehicle users.
The online portal opens up yet another communication channel for LeasePlan customers and vehicle users to place service and damage repair requests, track request status, download insurance policies and share feedback related to their leased cars. Customers can login to the portal to access information and instant updates related to their vehicles. The portal is linked to a robust ERP system which feeds real-time information in response to user requests. At the back-end, it is managed by a team of service professionals to ensure speedy response to customer requests.
Speaking on the occasion, Sanjeev Prasad, Managing Director, LeasePlan India said “LeasePlan has always been at the forefront of introducing innovative products and solutions that have helped shape the vehicle leasing industry in India and around the world. We are delighted to offer our customers an alternate channel of communication and the power of real-time information on their fleet. This will not only enhance their experience but also set another benchmark for customer satisfaction in the industry. We are confident that this initiative will further reinforce our brand promise – It’s easier to leaseplan.”
Hakan Kingstedt, Managing Director and Chairman, Sandvik Asia Private Limited, said, “It is an innovative and proactive thought from LeasePlan to support the customers to have info on their fingertips and it is very user friendly and informative. We are sure that this online portal will further help streamline our fleet management requirements.” Jitin Chopra, Director Finance, Hilti India Private Limited added, “In an industry which is highly competitive, the key to success lies in introducing subtle service differentiations which result in greater customer satisfaction. LeasePlan has always managed to capture our attention by providing breakthrough solutions and excellent service levels that have optimized our fleet management costs and related administration concerns to a great extent.”
