JetBlue apologizes after girl, denied toilet, urinates in plane seat

By Kevin Murphy
Mother Says Toddler Forced To Urinate In Seat On JetBlue Flight
JetBlue Airlines is facing some harsh criticism from a mother who claims her 3-year-old was not allowed to use the bathroom, which lead to the child having an accident in her seat. It all happened on a flight from New York to Boston. CBS 2's Cindy Hsu reports.

By Kevin Murphy

(Reuters) - JetBlue Airways on Saturday apologized to a mother who said her child had to urinate in her airplane seat because a flight attendant would not let her use the restroom while the plane sat on the tarmac at a New York airport.

”Our team reached out directly to the customer today to offer an apology for her experience,” said a JetBlue statement issued by spokesman Sebastian White.

Jennifer Devereaux told WBZ-TV in Boston on Friday that she was denied a request to let her 3-year-old daughter use the bathroom while the plane was delayed in taking off from John F. Kennedy International Airport on a flight to Boston.

After a half-hour wait, the toddler urinated in the seat.

“It wasn’t about bad customer service, it was about human decency,” Devereaux said of the incident on a Monday flight.

JetBlue said the airline was following Federal Aviation Administration regulations that require all passengers to remain seated while a plane is on the taxiway because of the risk of sudden movement.

”The crew made a safety and FAA regulation-based decision,” the airline said.

In addition to the apology, JetBlue gave Devereaux a $50 credit toward a future flight and offered to give $5,000 to her favorite charity, White confirmed.

Devereaux could not be located for comment on Saturday but White directed a reporter to a statement she made on Twitter about JetBlue's response. “Happy tears,” she wrote, adding that “a really nice lady apologized to me!”

(Reporting by Kevin Murphy in Kansas City; Editing by Barbara Goldberg and Eric Walsh)