JetBlue apologizes after girl, denied toilet, urinates in plane seat

JetBlue Airlines is facing some harsh criticism from a mother who claims her 3-year-old was not allowed to use the bathroom, which lead to the child having an accident in her seat. It all happened on a flight from New York to Boston. CBS 2's Cindy Hsu reports.

By Kevin Murphy (Reuters) - JetBlue Airways on Saturday apologized to a mother who said her child had to urinate in her airplane seat because a flight attendant would not let her use the restroom while the plane sat on the tarmac at a New York airport. ”Our team reached out directly to the customer today to offer an apology for her experience,” said a JetBlue statement issued by spokesman Sebastian White. Jennifer Devereaux told WBZ-TV in Boston on Friday that she was denied a request to let her 3-year-old daughter use the bathroom while the plane was delayed in taking off from John F. Kennedy International Airport on a flight to Boston. After a half-hour wait, the toddler urinated in the seat. “It wasn’t about bad customer service, it was about human decency,” Devereaux said of the incident on a Monday flight. JetBlue said the airline was following Federal Aviation Administration regulations that require all passengers to remain seated while a plane is on the taxiway because of the risk of sudden movement. ”The crew made a safety and FAA regulation-based decision,” the airline said. In addition to the apology, JetBlue gave Devereaux a $50 credit toward a future flight and offered to give $5,000 to her favorite charity, White confirmed. Devereaux could not be located for comment on Saturday but White directed a reporter to a statement she made on Twitter about JetBlue's response. “Happy tears,” she wrote, adding that “a really nice lady apologized to me!” (Reporting by Kevin Murphy in Kansas City; Editing by Barbara Goldberg and Eric Walsh)