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After you watch this video, you might have a bad taste in your mouth about FedEx delivery personnel. But I think this guy is an aberration, an outlier against a corps of FedEx employees that I've noticed are second to none.
Before we get to the praise of FedEx and its legion of delivery people, take a look at the nonchalance with which this dweeb tosses a fragile package over that fence, not even aware enough of his surroundings to realize there's a security camera almost poking him in the face. The maker of this YouTube video said the thrown package contained a computer monitor, which was broken by this rough treatment.
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A pox on all those who treat our delicate and valuable packages this way. As a consumer electronics product reviewer, I know all too well that the arrival condition of a package can often mean the difference between success or failure for me on any given day.
That's why I would like to stand up for FedEx as this video continues to make the rounds of the blogosphere, its harsh message spreading like wildfire as this video explodes into viral status (with 2,981,920 views as of this writing), generally gathering negative comments about FedEx and its personnel along the way.
There's a FedEx guy who regularly delivers fragile packages here to our Midwest Test Facility, and he treats every box and envelope as if it were full of spectacularly fragile Fabergé eggs. He is so kind and friendly, I know him by name, and he knows me by name as well. He's always businesslike, professional and graceful with packages and his greetings. We've had similarly positive experiences with FedEx delivery personnel at our New York headquarters.
Of course, our experience is anecdotal, and by no means is a representative sample of FedEx delivery personnel worldwide. However, all FedEx delivery people I've dealt with -- ever -- have been of the highest caliber, so they can't be all bad, or even close. So as we watch this viral video of this FedEx employee who by now might be working elsewhere (or not at all), let's keep in mind that even the best companies can have awful employees.
As an aside, I'd also like to endorse motion-activated security cameras such as the one used in this video -- probably a Logitech Alert security system like the one we have installed here -- catching people and animals doing things they wouldn't otherwise do if they realized they were being watched. Besides the cameras' security value, they're just plain fun to play with. And, they never fail to show us when our intrepid FedEx guy is on his way, which for us is always a positive experience.
This story originally published on Mashable here.