eBay is re-inventing itself, borrowing elements of Pinterest to emulate a store-window experience for its users. At the same time, it still has to deal with the same old buyer and seller disagreements.
[More from Mashable: eBay Revamps Site, Tastes Like Pinterest]
How does eBay deal with unhappy users, especially buyers who are wary of fraudulent deals, and sellers who experience deadbeat buyers? Devin Wenig, president of eBay Marketplaces, explains what the site does about its bad apples in the video.
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What else could eBay do to improve its experience? Share your ideas in the comments.
This story originally published on Mashable here.