Disney’s “Frozen” ride might be in trouble

Things aren’t looking good for the new Frozen-themed ride at Disney World’s Epcot Center. Frozen Ever After opened on Tuesday, replacing Maelstrom at Epcot’s Norway pavilion, and since then, there have been some not-so-happy guests at the happiest place on Earth.

Visitors have understandably been super frustrated by the extremely long lines taking anywhere from an hour and a half to five hours to get through. FIVE HOURS, you guys. Considering how insanely popular Frozen is, it’s not at all surprising that people are really excited about the ride. So long lines are expected, but ugh.

The lines aren’t even the biggest problem the ride is facing. Frozen Ever After has been shutting down with prolonged outages every day since its opening, which is a huge problem considering it’s the beginning of the summer busy season.

Imagine standing in line for upwards of five hours to ride the hottest new Disney attraction, when you hear over the loud speaker that the ride has closed down for an undetermined period of time. We’d definitely be annoyed.

We haven’t had the chance to check out the ride for ourselves yet (hint hint, Disney), but author Rick Munarriz over at The Motley Fool was able to FastPass his way into Aredelle. Here’s his breakdown of the ride (spoiler alert):

“The ride itself is a crowd pleaser,” Munarriz wrote. “It features many of Frozen‘s most popular songs, and the animatronics raise the bar, combining the projected faces used in some of Disney’s newer attractions, including the Magic Kingdom’s Seven Dwarfs Mine Train, with some of the more-fluid movements that you will see in robotics. The climactic approach to Elsa’s ice palace as she belts out ‘Let It Go’ with her arms swinging realistically will impress you as it mesmerizes your child or inner child.”

And here’s a first-look inside ride (spoiler alert again, obvs):

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