Disney announces changes to disability service amid line-skipping concerns

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TAMPA, Fla. (WFLA) — Walt Disney World and Disneyland Resort are changing their Disability Access Service (DAS) program amid concerns of abuse, according to its website.

The change, which goes into effect May 20 at Disney World and June 18 at Disneyland, will include more specific language on who is eligible for the program and outlines how eligibility will be verified before guests visit the parks.

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In the updated wording, the system is now intended to accommodate “only those guests who, due to a developmental disability like autism or similar,” are unable to wait in long lines.

Disney said it will work with Inspire Health Alliance’s health professionals to determine a guest’s eligibility. Disney World will require the guest attend a virtual meeting with a Disney Cast Member to determine eligibility before visiting the parks, while Disneyland guests can meet virtually or at the Accessibility Services window on site the day-of.

Disney will also introduce a “return to queue” process that will allow a DAS guest to leave and then re-enter a line when necessary.

These changes come after Disney officials said DAS usage has tripled at the parks over the past five years. Disney hopes the changes will reduce misuse of the system by those who do not need the service.

“Disney is dedicated to providing a great experience for all Guests, including those with disabilities, which is why we are so committed to delivering a wide range of innovative support services aimed at helping our Guests with disabilities have a wonderful time when visiting out theme parks,” a Disney official said.

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