Here’s Cleveland’s plan to patch potholes

CLEVELAND (WJW) – Potholes can be found virtually everywhere across Northeast Ohio and it’s becoming a major money issue for drivers.

So the city of Cleveland called a virtual press conference to go over plans to catch up on patching the problems.

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“We will have approximately nine to 10 pothole crews out every day as weather allows,” Cleveland Director of Public Works Frank Williams said. “But that’s really the circumstance that causes us to struggle a bit in keeping up — the weather. We’ve been getting a lot of precipitation.”

Williams said crews will be primarily focusing on main roads with high average daily travelers and also on roads with higher rates of speed.

At the Serpentini Collision Center in Middleburg Heights, manager Jonathan Magrell said nearly every day they are seeing customers come in with cars damaged by potholes.

“It starts with blown tires,” Magrell said. “Usually, it’s one. Sometimes, they won’t see the pothole and they’ll strike it with both their tires. So both wheels, the tires, bent suspension, and it could cause some secondary damage to the body too.”

He said repairs can run into the thousands of dollars depending on the damage, causing many folks to file insurance claims.

“If you do file a claim, just let your insurance company know. We deal with most insurance companies,” Magrell said. “So it’s a pretty easy process to get into this facility. We’ll get the damage assessed, get the parts ordered and try to get the vehicle back to the customer as soon as we can.”

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The city of Cleveland said if you see a pothole that is significant, you should pick up the phone and report it by calling 311. That will connect you to a representative who will take a report of the pothole. You will need to know the location by street address or main intersection.

“There is also a form and a phone number for our law department where, if someone does have vehicle damage due to a pothole, they can fill out a claim form and that’ll be reviewed by the law department,” city of Cleveland Press Secretary Marie Zickefoose said during the press briefing.

Williams said crews will be working long hours to catch up on good weather days.

“Just be mindful of our crews out there working and trying to keep the roadways safe. Be mindful of our construction zones as we work. We’re going to try our best to utilize all our available times of weather to be able to use,” Williams said. “So we may be working later in the evenings to try to keep the roadways as safe as possible.”

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