Edmonton, Canada resident, Sheila Taschuk took her Honda Element in to a repair shop and was surprised when she received a speeding ticket for a violation that occurred when the car was supposed to be at the shop. As reported by Global News, the warranty work required that her car stay at Boyd Autobody & Glass for two-and-a-half weeks. Sheila said that the shop, “Denied that the vehicle had left the shop at all. And I said, ‘Well, it’s a little bit hard to argue when I have a photo of my vehicle in the opposite end of the city.’” Boyd asked Sheila to fax a copy of the ticket for review, and a rep from Boyd’s Accounts Payable department later called promising to reimburse her for the ticket but claimed that they did not know what happened to the vehicle at the time. However Sheila’s main concern was that someone was driving her car around in an unsafe manner. “If my vehicle had been involved in an accident or hit a pedestrian or anything like that without my knowledge, I would have been extremely upset,” the car owner said.
When she did pick up her car, Sheila noticed an extra 1,200 to 1,400 kilometers (746 to 870 miles) on it, but unfortunately it could not be proven because the shop did not note the mileage on her invoice. Kevin Comrie, Boyd’s Chief Marketing Officer, told Global News, “We clearly dropped the bar here. We certainly can’t understand how 1,400 kilometers, ‘cause that’s a lot of driving, could have been added. Nevertheless, we want to work with the customer and make things right.” Sheila was told that another Honda Boyd had in the shop was scheduled for subcontracting hail repair work done by a company called Hail Specialist. The hail specialist picked up the wrong vehicle, only realizing the mistake when they were at their shop, and they eventually returned Sheila’s car to Boyd. The Honda Element owner said, “To this date, haven’t received a check from either company. I haven’t received any details about who the hail specialist is, or the location of their shop.” Boyd claims that the subcontractor was delayed in providing a check to them and Boyd was also delayed in mailing it out to the ticketed customer. So now Sheila waits for the check which Boyd says is in the mail and should arrive soon.
John Bachinksi, executive director of the Alberta Motor Vehicle Industry Council noted, “If a vehicle is to, say, be taken to another location for subcontracting work, the consumer needs to be advised of that and given their consent, so they know the whereabouts of their vehicle.” Sheila warns, “Get the in mileage. What you’re dropping it off with…take a picture if necessary. “
More information: Global News