Bill requiring up-front concert ticket prices heads to Polis for signature

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DENVER (KDVR) — A bill aimed to bolster consumer protections in ticket sales in the state passed the legislature on Monday. The bill will now head to Gov. Jared Polis’ desk.

HB24-1378, Consumer Protection in Event Sales, would add extra protections for consumers.

The state already protects the right to give away or sell tickets.

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The new law adds to this by guaranteeing refunds for canceled shows and requiring venues or ticket sellers to show the full price, minus applicable sales tax, upfront. The full price would include any service charges or other fees.

It also bans the use of automated software to buy more tickets than most people would be able to with the intent to resell. Essentially, scalpers would not be able to use software to circumvent ticket limits that everyone else has to abide by.

Venues would also not be allowed to increase the ticket price after the buyer selects the ticket for purchase unless the buying window times out.

The use of deceptive websites to impersonate venues or ticket sellers would also be banned under the new law.

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The protections would not extend to movie tickets or ski area tickets.

The bill was praised by the Ticket Buyer Bill of Rights Coalition, a group that highly criticized a similar bill passed in 2023. The bill was vetoed by Gov. Polis and did not become law.

If signed, the new law would go into effect on Aug. 7, or 91 days after the end of the legislative session.

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