Ascension Via Christi ransomware update: ERs are open
WICHITA, Kan. (KSNW) — Ascension continues to deal with a ransomware attack affecting its nationwide health system network, including Via Christi hospitals, physician offices and care sites in Kansas.
On Monday, Ascension said it had leading cybersecurity experts working around the clock over the weekend to respond to the ransomware incident.
“We are making progress, however, it will take time to return to normal operations,” an Ascension spokesperson said in a news release.
Both Ascension and Via Christi say patient safety is the priority.
Via Christi said its hospitals, physician offices, emergency rooms, and care sites are open and operational.
“Our dedicated doctors, nurses, and care teams are demonstrating incredible thoughtfulness and resilience as we use manual and paper-based systems during the ongoing disruption to normal systems,” a Via Christi spokesperson said.
The spokesperson also provided answers to some of the questions patients have.
Can I go to my doctor’s appointment?
Ascension Via Christi Medical Partners doctor’s offices and care sites are operating with normal business hours, and all scheduled appointments are proceeding as planned.
Due to the transition to manual systems for patient documentation, patients may encounter longer than usual wait times and some delays. To help expedite processes, patients should bring notes on symptoms and a list of current medications, including prescription numbers or bottles. In the event that appointments need to be rescheduled, an Ascension associate will contact patients directly.
Can I get my prescription filled?
Ascension Rx retail pharmacies in Kansas cannot fill your prescription at this time. If a prescription was filled prior to May 8, 2024, and is awaiting pickup, that is available for the patient. If a patient needs a refill, they need to contact their prescriber and get a new prescription sent to a pharmacy outside of Ascension Rx.
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Is Via Christi Immediate Care on Murdock open?
At this time, the Via Christi Immediate Care on Murdock is fully operating. Due to the transition to manual systems for patient documentation and care at certain centers, patients may encounter longer than usual wait times and some delays.
Are Ascension’s emergency rooms open?
All Via Christi emergency rooms remain open. If you are experiencing a medical emergency, please dial 911, and local emergency services will transport you to the most appropriate hospital emergency room.
Can I still have my surgery?
Patients with upcoming scheduled elective surgeries should plan to arrive as planned unless otherwise notified. Should any rescheduling be necessary, a member of our care team will contact you directly.
Due to the transition to manual systems for patient documentation, patients may encounter longer than usual wait times and some delays. To help expedite processes, patients should bring notes on symptoms and a list of current medications, including prescription numbers or bottles.
Will I be able to get my diagnostic imaging, other tests, and treatments?
Imaging, testing, and treatment are being offered at this time. Patients may experience delays. Should any rescheduling be necessary, a member of our care team will contact you directly.
Updates
Ascension says it will provide updates on the cybersecurity event on a dedicated website — Cybersecurity Event Update | Ascension. In the meantime, Via Christi says it appreciates the community’s patience and understanding.
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