iOS 10 problems and the solutions to deal with them

Kyree Leary

The latest version of Apple’s mobile operating system, iOS 10, is out now and it has a lot going for it. The biggest additions change how people use their iOS devices — transforming the way they write and send texts, interact with notifications, and use Siri within apps. The new version of iOS was in beta for quite a while, and was made available to the public, meaning thousands of people got to experience iOS 10 prior to its official release. People came to grips with the new features during this period, but there were some iOS 10 problems that Apple didn’t catch.

Related: Apple clears up data privacy concerns over iOS 10

Fortunately, making the beta available to the public resulted in more bugs, glitches, hardware and software issues being discovered, which gave Apple a chance to fix them before the official release. That said, it’s always convenient to have one place to find any and all iOS 10 problems, which is where we come in. We’ve scoured as many forums as we could to find the biggest problems people have run into while using iOS 10, and provided workarounds and solutions for as many of them as we can.

Problem: Battery drain

iOS 10, as well as other versions before it, have caused excessive battery drain for some people, even when the iOS device is being used normally. The problem isn’t universal, as many people report that their batteries are performing as expected, but if you’re using iOS 10, you should be prepared to charge your phone more than usual.

Potential solutions:

Problem: Split View for iPad not working

A few iOS 10 users have said the iPad’s Split View feature, which allows people to view two web pages in Safari simultaneously, doesn’t work as it should (or at all).

Potential solutions:

  • This will sound silly, but make sure you’re using the Safari browser.
  • Split View will only work on certain iPads, such as the iPad Pro, iPad Air 2, and iPad mini 4.
  • Consider restarting your iPad. If you’ve only recently updated to iOS 10, a quick restart may clear up the issue.

Issue: Maps Transit widget no longer works

One of the new additions in iOS 10 is a Spotlight widget called Maps Transit, which provides schedules for bus and subway routes. The widget has stopped functioning properly following the update to iOS 10, but it’s not a problem that everyone is having, and it’s not impacting every iOS device. The problem has largely been found on iPhones, though widgets seemingly work fine on iPads.

Potential solution:

  • A solution that once worked in beta versions of iOS 10 involved going to Settings > General > Accessibility > Speech and toggling the Speak Screen option. This would force the widget to start working again.

Annoyance: Raise to Wake feature doesn’t work

iOS 10 Raise to Wake
iOS 10 Raise to Wake

Apple’s iOS 10 adds an incredibly useful feature known as “Raise to Wake,” which does exactly what you’d expect — when you pick up your phone, the screen automatically comes on. Unfortunately, for some, this particular feature has stopped working.

Potential solutions:

  • This may sound silly, but if you’re using an iPad Pro, Raise to Wake won’t work because the feature is currently only available on the iPhone 6S, 6S Plus, and SE, as those have the M9 motion coprocessor inside the A9 chip. The iPad Pro does as well, but for one reason or another, the feature isn’t there (at least not yet).
  • Another thing you can try, if you’re using one of the aforementioned iPhone models, is to check and make sure the Raise to Wake feature is on. Go to Settings > Display & Brightness and toggle on Raise to Wake to enable the feature.

Annoyance: Stutters while switching apps

With the current iteration of iOS 10, there have been a small number of people saying that they’ve noticed a bit of stuttering when switching apps (double-clicking the Home button to launch the app switcher). It still works, but it’s not as seamless or smooth as it was in iOS 9.

Workaround:

  • If you use multiple apps throughout the day, brace yourself for an app switcher that doesn’t perform as well as it should. Consider closing apps that aren’t being used, or haven’t been used for a while. While in the app switcher, swipe up on an app to completely close it.

Problem: Mail app not working

After updating to iOS 10, email accounts used in the Mail app may stop receiving new mail and show an error message that claims your password is incorrect. Re-entering the password does not fix the issue, or prevent the error from appearing.

Solution:

  • A surefire way to fix this particular issue is to remove all of the affected email accounts and re-enter them. Go to Settings > Mail, Contacts, Calendars, tap the account you wish to delete, and tap Delete Account at the bottom of the page. To enter and set up new accounts, simply tap Add Account on the previous screen.

Issue: Unable to control HomeKit accessories or add them to the Home app

iOS10 - Home App
iOS10 - Home App

As detailed in the release notes, iOS 10 adds a new Home app that allows users to control their HomeKit accessories and other smart home devices. However, in the full release of iOS 10, adding WAC HomeKit accessories to the new Home app doesn’t always work. Note: This problem was present in the iOS 10 beta as well.

Potential solutions:

  • The way to address this issue is to add the network credentials of the accessory first. Go to Settings > Wi-Fi > Set Up New Device to do so. Afterward, the accessory can be added and controlled via the Home app.

Annoyance: Siri will activate when trying to unlock the device

iOS 10 introduces a new way to unlock your iPhone by using the Home button, however, when attempting to use this method, Siri will activate instead, preventing the phone from being unlocked properly. This has been said to also happen even if the “Siri on the lock screen” setting is off.

  • Just to be sure, check your Siri settings again. Go to Settings > Siri, and toggle the Siri on the lock screen settings if it’s on.
  • It’s possible you’re pressing the Home button for too long. It only takes one press to unlock the screen. Any longer and you may trigger Siri instead, if the above feature has been turned on.
  • If you have Touch ID enabled, head to Settings > General > Accessibility > Home Button and turn on the Rest Finger to Open setting. This will allow you to simply rest your finger on the button to use the fingerprint reader, instead of having to apply pressure to the Home button. If this doesn’t work immediately, restart your device.

Annoyance: Notes app occasionally closes on its own

While using the Notes app to type a note or make a sketch, the app may suddenly close with no indication of why.

Workaround:

  • Go to Settings > General > iCloud and toggle Notes off, then back on.

Glitch: Icons within the iCloud Drive app have a series of lines through them

If you’re viewing folders in a list mode while using iCloud Drive, some of the icons may have lines through them.

Workaround:

  • Change the view to grid mode. In this mode, they should appear normally.

Problem: iMessage effects are not received, or appear as text descriptions

iOS10 - Message effects
iOS10 - Message effects

When one person running the iOS 10 beta sends a message effect to another iOS 10 beta user, the message effect doesn’t appear as expected. It either doesn’t appear at all, or the effect appears as a text description. For example, it may be received as “(sent with balloons).” Message effects, however, can still be sent normally.

Potential solutions:

  • Go to Settings > Messages, toggle iMessage off and on, then test the feature again.
  • A previous version of the beta also had this problem. The solution required Reduce Motion to be disabled. Head to Settings > General > Accessibility > Reduce Motion to toggle Reduce Motion off.

Problem: Can’t connect to Xcode project

Several people have said they’ve been unable to access their Xcode project. When attempting to do so, they’re met with error messages saying it’s either “unable to read from device” or “unable to connect to device.”

Potential solutions:

  • If you’re still using a beta version of Xcode 8 consider updating to the full release, which came out alongside iOS 10.
  • Go to Settings > General > Reset > Reset All Settings, then uninstall and reinstall Xcode 8. Then, restart of your iOS device.

Problem: “Hey Siri” doesn’t work after updating to iOS 10

Following the update to iOS 10, any attempts to use the “Hey Siri” voice command to prompt Siri will fail. However, Siri can still be used by holding down the Home button, and will function as intended.

Potential solutions:

  • Go to Settings > Siri and make sure the “Hey Siri” feature is on.
  • Turn Siri and “Hey Siri” completely off and restart your iOS device. Turn Siri back on and set up “Hey Siri” once again.
  • Try resetting your settings by going to Settings > General > Reset > Reset All Settings. Then, set up Siri once again.

Problem: Unable to update to iOS 10

As with every iOS update, some iOS users have run into the unfortunate situation of not being able to update their iPhone or iPad using the OTA/Wi-Fi method. Fortunately, there are explainable reasons for this, along with alternative methods.

Potential solutions:

  • Not all iOS devices are compatible with iOS 10. If you’re using an iPhone older than the iPhone 5, an iPad older than the iPad Mini 2, or an iPod Touch older than a 6th Generation iPod, you’ll be unable to install the update. Check this page to see if your iOS device is compatible.
  • If you attempted to update as soon as iOS 10 was made available, the failure may have resulted from too many people trying to get the update at the same time. Wait a little while, then try again.
  • If you haven’t been prompted to install the update at all, go to Settings > General > Software Update to manually begin the update.
  • If the update fails, you may need more space on your device. Delete unused apps, music, and other content to free up the required space. Go to Settings > General > Storage & iCloud Usage > Manage Storage and see what you can get rid of.
  • Alternatively, try updating through iTunes after making sure you’re running the latest version of the software. To do so, launch iTunes and connect your iOS device. Afterward, select your device at the top, select Summary in the left-hand pane, and click the Check for Update button.
  • If you started the update, but it froze, restart your phone by holding down the Home and Sleep/Wake buttons for several seconds.
  • If you began the update but an error occurred, find it by going to Settings > General Storage & iCloud Usage > Manage Storage. Tap the iOS update, then Delete Update. Go to Settings > General > Software Update to trigger the update again, or try using iTunes.

Annoyance: Duplicate music tracks and playlists following iOS 10 update

After updating to iOS 10, a few users have discovered copies of music tracks and playlists on their devices. The issues largely affects music not bought or downloaded through Apple Music, and the duplicates end up taking up additional space on the device.

Potential solutions:

  • Connect your device to iTunes and sync your device again. If the duplicate tracks and playlists are added to your iTunes library, follow these steps from Apple Support to quickly find and delete them.
  • Another method, although much longer, is to delete each track and playlist individually. Find the song or playlist you wish to remove, tap the three horizontal dots on the right, and select Delete. Or, after finding the song or playlist, simply swipe on it from right to left and tap Delete.
  • You can also delete all your music from your device, and then sync your device through iTunes. On your iOS device, go to Settings > General > Storage & iCloud Usage > Manage Storage > Music, then swipe from right to left on All Songs and tap Delete.