Table of contents
Chapter 1: Introduction to Whatsapp for Business
Chapter 2: Setting Up Whatsapp for Business
Chapter 3: Utilizing Whatsapp for Business
Chapter 4: Best Practices for Using Whatsapp for Business
Chapter 5: Integrating Whatsapp with Other Business Tools
Chapter 6: Measuring Your Whatsapp Business Performance
Most people, especially some business owners see WhatsApp as a platform only for chatting with friends, and families and having fun. That is not all to WhatsApp, WhatsApp can do so much more for your business than you could ever imagine.
As a business owner Twitter, Facebook, and Instagram aren't the only social media platforms to invest in to grow your brand and increase engagement. I believe you have heard about WhatsApp business, this is designed to help small business owners to help them connect with their customers in a personalized way, offering smooth customer service to them.
Today several companies have adopted this idea, and are using Whatsapp business to provide personalized customer service to their customers. A study states that 90% of global consumers prefer to stay connected to companies that offer them more personalized service than companies that don't.
Staying connected with your customers can be hard, and marketing messages can be tough sometimes, but with WhatsApp, it doesn't have to be like that. It helps you build relationships with your customers and meet their needs effectively.
In this article, we will talk about how you can use this platform as a powerful marketing tool.
Chapter 1: Introduction to Whatsapp for Business
What is Whatsapp and how does it work?
Whatsapp is a very popular messaging app that allows its users to communicate with their friends and families through voice, text, or video chat. It is a centralized, cross-platform, freeware instant messaging (IM) and voice-over-IP (VoIP) service offered globally and owned by US tech giant Meta.
WhatsApp is an application that runs on mobile devices and can be accessed on computers. It's a platform used by millions of people worldwide. It was founded by Jan Koum and Brian Acton in 2009 before it was later acquired by Meta (Formerly known as Facebook) in 2014. The app interface is straightforward making it easy to use. It's user-friendly making it very accessible and easy to navigate.
WhatsApp or both are available for iOS and Android devices and can be downloaded for free. Its size in iOS is 178mb while for Android it's (33.85mb). It's available in 60 languages on Android, and 40 languages for iOS devices.
Users will have to download and install the app before using it. Once installed an account can be created by providing your phone number and verification of your phone number using a one-time verification code which would be sent to your phone number.
WhatsApp is a very popular messaging app that is constantly updated with new features making communication easier. The app has changed the way people interact with each other, especially with friends and families that live in another country. It makes communication among colleagues, friends, and families easier and more convenient.
The difference between Whatsapp Business and regular Whatsapp
WhatsApp Business and regular WhatsApp is different in certain ways, although they seem alike. They represent different versions of the messaging app.
WhatsApp Messenger or regular WhatsApp is designed for personal use, for example, it is used by individuals to communicate with friends, family, and colleagues. There isn't much to do with a regular WhatsApp, although most business owners use it for businesses, it doesn't have the features and tools of WhatsApp business, such as automation options.
WhatsApp Business is an app designed for small and medium business owners to effectively communicate with their customers. It's also free to use. Although both sides can participate both in group chat, and personal chats, WhatsApp business possesses features that differ from regular WhatsApp like, automated messages, WhatsApp web, and also the ability to create a business profile.
Whatsapp business allows businesses to create their business profile which includes, a business name, hours of operation, email address, business phone number, and website. This makes it easier to increase your brand awareness and connect with more people. It also helps to establish a professional online presence for your brand.
A WhatsApp Business account differs from a regular one, meaning that they can be on the same phone but must have separate phone numbers.
You have the option of using both a landline and a mobile number for the business account. Using a dual SIM phone to manage both from a single device while maintaining separate contact lists for compliance reasons is a good idea.
Another distinction between WhatsApp and WhatsApp Business is that businesses receive a verified and expanded Business Profile so that customers can feel confident when chatting with other users. The WhatsApp API enables businesses to integrate WhatsApp into CRM and customer support software and unlock extra features like chatbots and media-rich messages, which is helpful for businesses looking to advance their WhatsApp conversations.
Why use Whatsapp for business communication?
There are many reasons to use Whatsapp for Business communication, not only is it easier and more convenient to communicate with your customers but also it has a very nice and user-friendly interface. WhatsApp is the most popular and used messaging app with Millions of users worldwide.
To start I will love to provide you with some features of WhatsApp business that a regular WhatsApp doesn't have, which will aid in better business communication.
Here are some features of WhatsApp business that regular WhatsApp doesn't possess.
The WhatsApp business allows you to create a business profile for your brand. It gives room for essential information such as; Business name, business description, address, phone number, and website.
The WhatsApp business enables you to create and schedule automated messages to customers such as Welcome messages, thank you messages, FAQs, etc. You can also create appointment reminders.
This enables companies to create and save pre-written messages that can be sent with just a few taps. This enables companies to respond quickly and effectively to customers who frequently ask the same questions or make the same requests.
The WhatsApp business has a feature that allows you to use Whatsapp web. Landline phone number. With this feature, you can send and receive WhatsApp messages from your browser using a laptop or computer even though you have no mobile phone.
Chatbots have quickly emerged as a crucial part of any messaging strategy as businesses add channels for messaging to offer quicker resolutions and always-on support. By ensuring that customers receive prompt responses even when an agent is helping another customer or running to Chick-fil-A, or even when your support is offline, they ensure that customers are never left in the dark.
Businesses can use a bot on WhatsApp to answer frequently asked questions, direct customers to the appropriate department, and link them to help desk articles with the help of the right chatbot solution.
You can manage contacts in WhatsApp Business using labels, such as "new customer," "complaint," "loyal customer," and "urgent." When making lists for WhatsApp broadcasts and trying to keep track of conversations, this is helpful.
QR codes and Short Links
This can be shared across your channel as an easy and quick way for customers to contact you.
With these features, you can send about 256 people a message at a time. This is a way of sending mass messages to a large number of people. This is important especially when you want to send updates, promotions, or notifications to your customers.
This feature allows businesses to be able to showcase their products and services. You can include descriptions, images, and prices of your products and services. This makes it easier for customers to understand your business better and also enables them to be able to place an order for your product and services.
WhatsApp Business API
This is like an advanced version of the WhatsApp business. Businesses can use features like chatbots, personalized messaging templates, and analytics by integrating WhatsApp with their current customer support systems thanks to the API.
How secure are my conversations with people? This is one major concern of some people, but you need not worry about security when using Whatsapp business. The WhatsApp business provides end-to-end encryption for all your messages. This means that your messages are secured.
Benefits of using Whatsapp for business
It's impossible to keep or retain customers who don't trust your business. WhatsApp Business app isn't just a tool for business communication, it's also a tool that helps you build trust with your customers.
One of the most important factors in business to customers relationships is trust, when your customers don't trust your brand you are likely to lose them to your competitors.
One of WhatsApp's business features is End-to-end encryption, which allows customers to feel safe when communicating with you. Quality ratings; are determined by customers' feedback such as reporting issues.
WhatsApp business is a cost-effective way to communicate with your clients. Sending a regular text message can cost you a lot of money but with WhatsApp business, all you need is an internet connection to effectively communicate with your customers and clients without an additional cost attached to it.
Reach a Wide Range of people
WhatsApp businesses can get up to 98% open rate and 60% click-through rate, according to a study.
It's a real-time communication channel, while you are busy attending to emails, it checks and responds to incoming messages immediately. This gives you more opportunities to reach a large number of people in a couple of minutes without having to manually text them. Imagine having to manually chat 254 numbers of clients, that's a lot of work. The WhatsApp business saves you that stress
WhatsApp business can be used to effectively engage with your customers which can lead to increased customer loyalty and trust.
You can send messages to your customers and respond to their questions concerning either your products and services or any products other queries they might have in mind. Thereby providing them with the information they need.
This is an effective way to build a B2C relationship. You can also decide to lessen the workload of manually texting them back and setting messages or quick Replies to FAQs.
With WhatsApp business, you can reach a large number of people regardless of their country. You are free to message people across the globe. This can be very useful if you have customers based abroad in different countries around the globe. You can also send messages to them according to the language they speak.
If you want to showcase your product and services, WhatsApp business has made it easier to showcase your product and services through photos and videos which is a great way to engage clients visually.
You can also decide to use voice chat or video chat to connect and communicate with your customers and clients in a more personal way.
Groups are a great way to communicate with multiple people at the same time.
You can create a group to enable your audience to gain access to updates and any promotions on your products and services. This is very useful especially if you want to create a community around your brand.
Collect Subscribers using QR codes. For example, you can print your QR code on a poster and encourage them to scan them if they want to subscribe and keep in touch with you through WhatsApp messages.
This is an easy way to make potential customers. Also, you can decide to include a QR code on a poster and place it in the shipping boxes, when your customers get their orders they can decide to start a direct chat with you by scanning it if they have any issues, complaints, or feedback concerning the products.
Integration with other tools
WhatsApp Business can be integrated with other tools like CRM systems which help to streamline your communication with your customers. You can use it to send automated messages and quick replies to customers.
Chapter 2: Setting Up Whatsapp for Business
Downloading and installing Whatsapp for Business
Here are steps to downloading and installing WhatsApp for business.
Check device Compatibility
Before downloading WhatsApp, you need to check if it's compatible with your device. WhatsApp business runs on and is compatible with Android devices, and iPhones running on iOS.
Download and Install
Go to Google play store or Apple play store and search for 'Whatsapp business' then click on the download button.
Once the app has been downloaded, click on the install button to install the app or follow the instructions on your screen to install the app on your device.
Open and Verify
Open the app once it has been installed and provide your business phone number.in case you already have regular WhatsApp, you can't use the same phone number you use for the regular WhatsApp for business WhatsApp. You will need to buy a new phone number or landline phone number.
Once you have provided your business phone number, you will be prompted to verify it. Follow the steps provided, and you will be sent a verification code through SMS or phone call, all you need to do is to input the code on the box provided and your phone number is Verified. Make sure you input the correct code.
Set up profile
You have verified your phone number, it's time to set up your profile. This includes adding, a business name, pictures, business description, and other information.
Once you are done you can now start using your WhatsApp for business. You can now start messaging your customers, providing support, creating groups, etc.
Here are some tips to note:
Make sure you have a fast and reliable internet connection.
Utilize the WhatsApp features provided such as automated messages and quick Replies to save time.
Respond to customers in a timely and calm manner, so as to build an effective B2C relationship.
Use WhatsApp group chat to send messages to multiple people at once. Here you can provide updates on your products and services and also run some promotions.
Keep your account and profile updated always.
Setting up your business profile
Your profile is the first thing people see when they want to message you, so it's important to set it up for effective business communication and marketing.
Here are the steps to set up your profile.
Download and Install the App
Before you can start setting up your business profile, you need to download and install the app. To do this first and foremost check your device for compatibility with the app if your device is compatible with the app, then hover over to your Google play store or Apple play store to download the app.
Search for the app in the search box provided, most times it might be in the recommendation apps on your play store simply click on it and download. If it's not on the recommended apps on your play store simply start by searching for the app on the search box provided, type 'Whatsapp business' and the app will show up, click on the download button to download the app. Once it has been downloaded click on the install button or you can follow the instructions on your screen to install the app.
Once the app has been installed, you will need to verify your phone number, by providing the verification code sent to your phone number via SMS or phone call.
Go to Settings
Once your phone number has been verified go over to your settings. There you can set up your business profile.
To do this, hover over Setting tap on WhatsApp Business, and select "Business Setting" You can add information about your business here.
Business name: When adding a business name, make sure it's something you or your business is well known for. Add a name that reflects your brand and is easily recognizable by your customers.
Profile picture: This can be your logo, industry event picture, product picture, or picture of your storefront. Remember your profile picture sends information about your business to your audience, these are representative of your business.
Make sure your profile picture is not blurry and not gotten online, let it be original and not faked.
Address: For customers to find you when they need you, you need to add your business address. If you don't have a physical location you can add your website address.
Here you can give detailed information about your business. This includes information you want your customers to know, such as hours of operation, description, and products and services.
Use Automated messages
These are seen in welcome and thank you messages. They can be used to message customers when they text you for the first time. To set up automated messages, go to, 'Settings' click on Away message or Greeting message then set up how you want it to be.
These are pre-written messages, they help you respond to customers on time. To set up Quick Replies, go to 'Settings' and click on Quick Replies to edit and add the message you want.
Verifying your business account
Verification of your business account is the very first step to creating a successful WhatsApp business account. Without verifying your account, you can't access the features within WhatsApp business.
Here are ways to verify your business account:
Open your WhatsApp
Open your WhatsApp business account on your mobile device, and navigate through the profile. Click on the menu button.
Then hover over 'Business Setting' then click on 'Profile'. Right in the business profile setting, click on the 'Verify' button located next to your phone number for the verification process.
Once you have clicked on the verify button located next to your phone number, you will need to select the verification method that will be convenient for you. Remember while doing this make sure your internet connection is fast and reliable because this could delay the verification process.
WhatsApp has two verification methods:
SMS Verification Method: Here you will receive an SMS in the phone number you provided. The SMS contains your verification code, enter it in the verification box provided.
Phone Call verification method: You can choose this method if you are unable to receive SMS from WhatsApp due to network issues or any other issues. WhatsApp will call you and provide you with the verification code. Before choosing the phone call method make sure you have a pen and paper beside you to write it down as they are calling it or better still you can input it right away to your phone.
After entering the code on the provided 'Enter Code' space your account will automatically be verified.
Wait For the Verification process
Once you have entered the code, you have to wait for a couple of minutes or hours depending on the volume of verification requests being received.
Start Using Whatsapp business
Once your account has been verified, you can go over to the business setting to complete your profile by providing some relevant information that will tell customers about your business and also serves as a guide to clients who wish to know more about your products and services.
It's important to note that not all businesses will be verified by WhatsApp. WhatsApp only verifies businesses that meet their guidelines and standards. This doesn't mean you can't use Whatsapp business if your business isn't verified, you can still use Whatsapp business but you won't have access to some features as a verified account does.
Verification of your account is very important to building trust and loyalty from your customers.
Adding business details such as location, website, and description
You can't live in an unroofed house, or Can You? In this same way, you won't want to build trust and establish a professional online presence while your WhatsApp business account profile is lacking vital information.
What happens when you lack some vital or important nutrients in your body? The doctor obviously will prescribe you to take some vitamins and place you on some diets to gain back those nutrients because they are essential for your well-being. Add information like your business location, description, website, products, and services that are essential for your online presence.
Come to think of it, how would customers be able to find and connect with your business or brand if it's missing some vital information? Here are some ways to add this information to your WhatsApp business account.
Open your Business Account
Open the WhatsApp business app on your settings click on your profile the on the icon that looks like a pen next to the business address.
Edit your business address by inputting the correct location. If you don't have a physical location you can simply input your website address as shown in the image above.
Edit Business Description
To enable your customers to understand you better, you need to add a brief description of your business. To do this, in the Business Settings, hover over to the 'About and Phone number ' section and click on it, there you can add a brief information about your business.
Make it engaging and avoid the use of jargon in your description.
Chapter 3: Utilizing Whatsapp for Business
Understanding the different types of communication on Whatsapp
As you already know WhatsApp is a very powerful and popular messaging app that allows you to communicate with people in real time. It has become a popular way for people to reach out to friends and families in a distant country. It doesn't only have a User-friendly interface but also it's cost-effective and convenient to use.
In this section we are going to explore the various types of communication that take place on WhatsApp they include:
This is one of the popular types of communication on WhatsApp, where a group of individuals comes together to create a group where they share common goals, views, etc.
Group Chat can contain up to 259 people, it allows multiple chats at once and members can share images, Gifs, Videos, and also documents. Group Chat can be used by an organization to organize events, discuss a company's project, or any issues in the organization. It can also be a way of sharing updates, news, etc. People can keep connected with their friends or business partners.
It is the most common and popular type of communication across all social media platforms. Users can private message each other, share files, images, videos, and documents, and stay connected.
For business owners, this type of communication is a great way for building mutual relationships with your clients or customers.
This is essentially useful for sending messages to large numbers of people without them knowing who else received them.
Unlike group Chat, once a message is sent people in the group know that everyone in the group would see the message and react to it, but in broadcast, messages are sent to recipients without them knowing who else got the information, and messages sent cannot be replied hence these messages aren't interactive.
This type of communication is used to send announcements or news to a large group of people.
Videos and Voice calls
These are very useful methods of communication. This type of communication enables users to have real-time communication with their friends and families. You can make phone calls and video calls with each other.
This feature is cost-effective and free, imagine having to make free international calls to a distant friend, or relative that lives in another country.
Using Whatsapp for customer support
Like I said earlier in this article, customers love and expect instant replies to their questions or complaints, they hate it when they are ignored or when it takes forever to get a reply.
As the third most used social media platform besides Facebook and YouTube with over two billion users Whatsapp has proven to be the most popular app for getting in touch with your customers. Most companies make use of this platform to provide efficient customer support.
Here are ways you use Whatsapp for Customers support:
Complete your Business profile
Before getting started on providing the best, quick, and most efficient customer support, your WhatsApp business must include the necessary details that make it easier for profitable clients to connect or contact you.
This provides credibility and gains the trust of your customers.
Make them Know
Make customers know they can connect with you on WhatsApp, a sure way to do that is by reaching out to them individually, by adding a click-to-chat link on your website or even Page, or through QR codes.
As illustrated before in this article, you can create a QR code and place it in the product's packaging or on your business cards. Customers can scan it to get connected with you.
You can't always reach out to your customers at all times, that's why WhatsApp includes these features to help you send automated messages to your customers especially when you aren't available to communicate with them. This is better than leaving your customers waiting for a response.
You can also set your automated messages to greet customers, and send quick Replies to a query.
Engage With Customers after a sale
Try staying in touch with your customers after they might have purchased from you. Through Their purchase history, you can send them personalized product recommendations based on their previous purchase.
Integration with a CRM system
Integration with your CRM system, and other messaging or customer support channels gives you a full understanding of who your customer is. With your CRM system, you can send them personalized messages using their name.
Collect customers feedback
Customer feedback is simply the Insights, ideas, or even complaints shared by your customers or audience about their experience, or expectations with your products, and services, company service. This type of feedback helps a company to improve customers' experience thereby empowering positive changes in their business.
Delaying or ignoring customer feedback can reduce your company's credibility and customers' trust in your brand. Make it a mandate to always reach out to your customers and find out what they are saying concerning your company, products, and services. This leads to the great success of your business.
With WhatsApp business, you can attend to customers' queries, complaints, and feedback. To build a professional online presence, your business should be ready to answer customers' queries, be it a problem, an issue with a product, customer service, or an inquiry. Never leave any customer query unattended and unanswered.
To effectively manage and handle customer queries or complaints. Make sure your website, contact Us section, Facebook Business Page, and all your social media channels have your WhatsApp business line attached to it.
Benefits of Using Whatsapp for Customers support:
1. Easy to use
WhatsApp is very easy to use, customers can contact us, send you messages, and expect a response without stress. WhatsApp has a User-friendly interface, it is built in a simple way, and there isn't any hassle trying to understand its makeup.
2. Quick response
This platform is loaded with a lot of features that are intended to improve your customers' business relationships. With its Quick Replies features, customers won't have to wait longer before they get a response to their questions.
Imaged, Videos, Gifs, are ways to engage with your customers in a personalized and interactive way. You can also send promotional messages, product updates, event notifications, and many other marketing messages related to your company. This gains you the loyalty of your customers and also Increases sales.
When talking about one of the most cost-effective platforms for customer support WhatsApp is on the top list. All you need is an internet connection and your smartphone to get things done in a twinkle of an eye. It saves you a lot of money and still provides excellent customer service.
Using Whatsapp for sales and marketing
Using Whatsapp for sales and business promotion is called WhatsApp marketing.
This channel is a must-have for both small, medium, and big organizations. It allows you to stay in touch and builds engagement with your customers.
Think of using Whatsapp for sales and marketing as a Golden opportunity to offer personalized service to your audience and also improve your business marketing strategy. You don't need to leave alone this golden opportunity; it's time to follow suit with other companies.
Here are some benefits of using Whatsapp for sales and marketing:
High Conversion Rate
You won't want to be sending emails, and messages across social media platforms to customers that will only be left unattended. Most businesses say that customers attend about 40% of their WhatsApp messages.
WhatsApp marketing helps to boost your conversion. Once a customer opens your message and reads them they might likely be interested in your business and decide to contact you.
This messaging app makes it possible to respond to and communicate with your clients in real-time. It makes communication easier and faster. You can provide support, respond to customers' queries, and run promotions efficiently, effectively, and quickly without hassle.
High Open Rate
Messages on Whatsapp have a high Open rate of over 90%. This means that when sending a message to a customer, you are sure that your target audience will see and read your message, and they may likely respond creating a chance of conversion or sales of a product.
To allow you to reach as many audiences as you can think of. It works like magic for the sales of products. You can send promotional messages, product updates, upcoming events, etc. Which can help to increase customers' engagement, loyalty and drive sales.
Lower Marketing Cost
This channel is very affordable and cost-effective, all you need to get started is an internet connection which you already have.
Unlike other social media platforms where you need to pay money to run ads so you could reach a wider audience, here you only need an internet connection to make the magic happen. No additional cost whatsoever, and neither is there any setup cost for anything.
WhatsApp has around 70% more engagement than Facebook. By using it to drive sales you can create engagement with your audience.
You can use it to gather feedback and insights from your audience which will also help you improve your marketing strategy.
Having looked at the benefits, let's look at how you can drive sales with WhatsApp.
To drive sales on WhatsApp you need to notify your customers of any updates, promotions, and offers on your company. You can make use of the WhatsApp template for sending notifications. They are already built, you will just need to personalize them and fill them with details about your company.
The template has a CTA button that helps to take your customers to the products page or website.
This acts as your storefront that you can use to showcase your products and services to potential customers. It's a more convenient way to showcase your product than having to send them privately to your customers repetitively when communicating with them. While building your catalog you can also add the pricing for the products or services, the product name, and a brief description of the product.
Share Engaging and insightful content
If you have your customers' trust and loyalty, trust me, the sky will be your limit. But if you haven't you'll need to provide them with insightful, and valuable content to gain their trust.
Sharing engaging, insightful content on your industry makes you an expert in that industry. Of course, your customers see you that way, it gives you authority in your area of expertise and makes your customers believe you care about them and their interests. Once a customer needs something like a product or service, your company will be the first thing to come to their mind, and they will immediately reach out to you, simply because you have earned their trust and loyalty.
Using Whatsapp Web for seamless communication
WhatsApp Web is a web-based version of WhatsApp. It was built to allow users to access their WhatsApp on their desktop or laptop. It enables you to communicate effectively with your customers as you would on a mobile device. You don't need to switch between devices to do one or two things, everything that you need is available, it offers the same seamless communication that the WhatsApp app offers. You can effectively send images, and videos, and make voice or video calls without switching devices.
The benefits of WhatsApp Web Include the following:
1. Multiple device support
This means you can access your WhatsApp both on your personal computer and on your smartphone at the same time. Isn't that great?
WhatsApp Web gives users the flexibility of choosing and using the web browser of their choice to stay connected with their clients, families, and friends.
2. Easy to use
The same hassle-free experience that you get from using Whatsapp on your smartphone, is the same experience you are going to get while using Whatsapp on your laptop. You don't need any additional software to access your account, nor do you need any additional plugins, all you need to do is to go to the WhatsApp web website and scan the QR with your smartphone, and boom! You have been successfully linked to your account.
3. Synced Message
WhatsApp Web synced messages, this means that you can start a conversation on your WhatsApp web and continue with it on your smartphone in real time or it can be the other way round; you can start on your smartphone and continue in real time with your computer. Messages sent or received on WhatsApp web are synced to your smartphone.
4. Boost Productivity
You don't have to switch between devices while using Whatsapp web. Users can stay connected with friends, families, colleagues, clients, etc. respond to messages and share and receive Important files between one another.
The WhatsApp web provides seamless communication and user experience making it easier to stay connected with your customers and boost productivity without having to switch In between devices.
Whatsapp Business API and how to use it
I'm sure you might have heard of WhatsApp Business API, but do you know what WhatsApp Business API is?
In this section, we will be exploring what WhatsApp Business API is and how it works.
What is Whatsapp Business API?
WhatsApp Business API is another version of WhatsApp that enables businesses to communicate effectively with their customers at a large scale including automated messages, chatbots, and message templates.
It is an application programming software that has no front-end interface or app. It is designed for medium-sized companies and large companies that have a large user base.
You should also note that for starters WhatsApp API isn't free, you need to apply for an account and get approved before you can begin using this software. WhatsApp API cannot be gotten directly, you need to rely on the business partners WhatsApp has already teamed up to help you. Here is a link to the WhatsApp business partners. You might be thinking why can't it be possible to get this WhatsApp API directly? Well according to a study WhatsApp has over 2 billion users across the world and it can't risk it from spammers. It gives them control over countries with access to API.
To get started with WhatsApp API you will need to follow these steps:
1. Apply For a Business Account
You will need to contact WhatsApp for the business solution provided. They are assigned to help you set up your WhatsApp business account. They are there to guide you through the whole process and also get you started with the API.
Once you have completed the application process, it's verification time! Whatsapp will verify the business that it is operating in the country where WhatsApp is available, meets the Facebook Business standards, and is also registered.
3. Set Up Your Account
Once the verification process is done and dusted, you will have to set up your WhatsApp business account. This process involves creating your business name, filling out the necessary details about your business, setting up business templates, and configuration of chatbots.
It's time to integrate your API. Once your account has been set up, your provider will help with the integration of WhatsApp API into their customers' communication channels.
Benefits of Whatsapp Business API
WhatsApp API enables you to communicate with your customers for free or at a lower cost.
You can utilize the template already pre-approved by WhatsApp to communicate with your clients. The only thing you need to do is to edit it and place some necessary information about your business.
Chatbots are there to help you respond to customers' queries easily and quickly. You can automate most messages thereby saving you some hassle and stress.
Engagement has never been easier with WhatsApp API, it lets you communicate effectively with your customers and provide them with the necessary information they need.
Chapter 4: Best Practices for Using Whatsapp for Business
Responding quickly to inquiries
Customers expect quick responses to their queries or inquiries. When using Whatsapp business have it in mind that your ultimate goal is to effectively engage with your customers. Don't leave any customer waiting for a reply. You can set up automated messages, and quick Replies to help you respond quickly to customers' inquiries whenever you aren't available.
It gives you an edge over other businesses and increases conversion and even drives sales.
Personalizing messages to customers
Customers yearn and long for the personalization of messages. 72% of customers say they love to see messages personalized to them and they only engage in personalized messages. Your audience wants your message to be personalized and targeted to their interest.
The one most important thing you should know about personalization on a message is that it converts. Customers will rather listen to and buy from a brand or business that knows their name, interest, and purchase history. Now the big question is, How do I personalize my messages?
With over 63% of customers expecting businesses to know their needs, interest, and expectations, to personalize your message to your customers, you need to know their data, their details, interest, and purchase history l, then market according to those details.
1. Best practices
Use Friendly Tone: Don't talk to your audience as though you are making a speech or as if a bot is talking to them. For example, messages including things like "SHOP NOW," "LIMITED OFFER," and "OFFERS END TODAY" are a huge turn-off for them. It makes you look unprofessional and appear desperate. Have conversations with them as though you are talking to a friend, use emojis to make the conversation personal, add some humor to it, and keep it short.
2. Use simple message
Don't include jargon in your messages, don't make them too long, they will just skip to the end. Keep your message under 160 words at most, let it be 160 words. Use common language they can easily understand so as not to misinterpret your information.
3. Include Call-To-Action
Remember you are trying to make a sale and at the same time you are offering them valuable products. If you miss your Call-To-Action, you have missed the whole point which is marketing. Your messages should include Call-To-Action such as "leave us a review," "Stop by," "try it out," etc.
4. Respond on time
A 5-7 hours delay doesn't seem like a real conversation, imagine a 24-hour delay, your customers might think you aren't on duty or maybe Your business is no longer online. According to a study, 71% of customers think that a quick response can improve their experience. Try to respond to your audience on time to avoid losing that lead to your competitors.
5. Provide Value
Make sure your contents offer value to your audience. This is the key to personalizing your message. You need to capture your audience's attention and interest. Come up with unique offers for them and provide relevant content and offers to them.
6. Know when to Send
Avoid sending messages during the busy times of the day, during Rush hours, and during night time. Consider the time zones of your audience if they live in different parts of the world, know what time is best for sending them messages and make wise use of that time.
Avoiding spamming and how to stay compliant
Spamming Is one of the main concerns for customers when using Whatsapp business. This can lead to account suspension or legal action because it annoys most customers.
To avoid spamming and stay compliant follow these steps:
1. Get Permission
First and foremost before messaging any customer, you will need to gain permission, so that your customers won't find it offensive or intruding in their personal space. It can be done by asking customers to sign up on your website where they will provide their phone number or you can do that in a physical store. Create a form and ask them to include their phone number so as to get in touch with you.
2. Provide valuable content
Don't send offensive or annoying content to your customers. Make sure your contents are valuable and that your audience will find it interesting before sending it. You can send a message that regards your customers' purchase history or interests.
3. Don't send too many messages
This is a highly offensive method of WhatsApp marketing, most customers will not tolerate having a lot of messages on their dm from your company. It makes your audience see you as desperate and it's a high turn-off for them and can get your account suspended if they report you.
Limit the number of messages you send to your customers and ensure they aren't long, make them brief and spaced.
4. Comply with WhatsApp policies
Every social media platform has its policy and so does Whatsapp. Failing to abide by them will lead to the suspension of your business account. It's best to get familiar with these policies, take your time to go through them, and don't skip them as you would normally skip a long boring message, this one is different, you need to go through that information if you don't want to risk your business account.
Avoiding spamming is very essential for businesses to gain their customers' trust and loyalty.
Creating a Call to Action (CTA) to drive engagement and sales
Creating a clear and compelling call to action drives engagement and sales.
Tips for Creating Engaging Call-To-Action
Tip 1: Clarity and Conciseness
Your Call-To-Action should be clear and easy for customers to understand the actions you want them to take. For example, if you want to make a purchase your Call-To-Action could be "Shop Now" or "Buy Now," if you are running a campaign your Call-To-Action can be "Learn More" or "SignUp." Your Call-To-Action should be short and direct.
Tip 2: Action Languages
User verbs like "Shop", "Click", "Call," or "Buy." Your language should be what will prompt them to action. It should convey a sense of urgency.
Tip 3: Offer Incentive
This could be anything like a special promotion, discounts, free trial, etc. Make it compelling and clear while writing it down.
Tip 4: Next Step should be clear
Your Call-To-Action should be clear, it should provide a clear step for the customer to follow or take. This could be to call a phone number or reply to a message. Make sure it isn't a complicated step, make it easy for them to follow or take.
Tip 5: Personalization
Personalize your Call-To-Action to make it effective. You can use the customer's name or make a reference to the previous action they once took.
Tip 6: Testing and Optimization
Try out different styles of Call-To-Action to see what works best for your audience. This can help improve your campaign results.
By following these tips you are sure to drive sales and engagement with your Call-To-Action.
Chapter 5: How to use Whatsapp for your business
Integrating Whatsapp with CRM software
To provide streamlined communication with customers and manage relationships effectively, you should integrate your WhatsApp with CRM software. Unlike WhatsApp API, CRM is built with email as their main communication channel although some support native WhatsApp integration.
A CRM allows you to send messages to multiple people at once. This system reduces the administrative workload for you and your workers, thereby making them more productive in their respective areas of work.
To do this you can use either a custom-built integration or a third-party integration tool. This integration can be customized and also provide features like automation, analytics, and chatbots.
Benefits of integrating Whatsapp with CRM software
1. Seamless Communication
Integration with CRM software allows you to communicate directly with all your customers at once. Conversion with customers can be seamless and also fast. This provides personalized customer support to your audience.
2. Increased Efficiency
Integrating Whatsapp with CRM increases efficiency, saves time, and reduces workload.
3. Access to customers Information
With CRM you can have access to customers' information. This allows you to effectively serve them better and provide efficiency. You can solve customers' queries faster and also provide personalized service when you have access to their information.
4. Customer insights
You can have better insights into who your customers are, what they do, and their preferences and purchase history. This can be used to provide support and personalize the interaction and also give you a clue on how to serve them better next time.
5. Smooth sale process
Your sales team can use WhatsApp to communicate effectively with your clients and put them through the sales funnel. You can send catalogs, images, videos, etc to customers based on their purchase history or interests. This Increases your chance of a conversion.
With CRM software you can collect feedback from your customers by sending links to requests for their feedback. This leaves a positive impression on your customers, it makes them feel you have an interest in their satisfaction.
Integrating Whatsapp with email marketing tools
This provides an effective way to reach customers. Here's how to integrate WhatsApp with email marketing tools.
To integrate WhatsApp with email marketing tools, you can use custom-built integration or third-party integration tools.
This integration provides you with features such as analytics, automation, personalization, etc. Some of these tools include MailChimp, Hubspot, etc.
Benefits of Integrating WhatsApp with email marketing tools
As a business owner, you can use data from customers' preferences from WhatsApp to send them personalized emails. Integration with email marketing tools gives room for more opportunities for personalization.
Integration with email marketing tools gives room for Whatsapp automation. Businesses can automate their marketing campaigns. You can use this type of integration to send personalized messages to customers who have clicked on their site or abandoned a cart etc.
3. Reach and engagement
This can increase the reach and engagement of your audience. They won't have to miss out on any information, or updates about your business. Customers who prefer to get WhatsApp messages can still receive the message on their WhatsApp while those that prefer emails will receive messages through emails.
In conclusion, integrating WhatsApp with email marketing tools is a powerful way to reach out to your customers and increase engagement. It helps improve your marketing efforts and achieve better results in marketing campaigns especially when you leverage the power of both channels for your business.
Using Whatsapp APIs for automation
Want streamlined communication, and improved and enhanced customer experience then leverage the power of WhatsApp APIs for automation.
In this section, we will be talking about how important WhatsApp APIs are for automation and how you can use it.
As we have reviewed before, WhatsApp APIs is an application software program that was launched with large, and medium companies in mind. It enables customers to automate communication and also use Whatsapp business to communicate with multiple people at the same time.
There are two types of WhatsApp APIs, and they include; WhatsApp Business API and WhatsApp Business Solution Provider.
WhatsApp Business API is a direct integration that allows businesses to use WhatsApp go messaging. WhatsApp Business solution Provider is like a third-party integration that allows users to use Whatsapp through a provider.
Let's look at examples of WhatsApp APIs for automation:
A physician or health care provider such as Doctor, Nurse, etc. Can use Whatsapp APIs integration to send reminders to patients, notify them of the scheduled visit to the hospital or help them follow up on the given instructions.
A travel agency can use Whatsapp business API integration to automate booking confirmation, provide support and send travel updates.
An e-commerce agency can use this integration to send product recommendations to customers based on their purchase history.
The restaurant industry can use WhatsApp business API integration to send updates to customers on available dishes on their menu.
A retailer can use this to send delivery updates, automate order processing, etc.
How can businesses use Whatsapp business API integration for automation?
1. Order processing
As I said earlier a retailer can use Whatsapp business APIs to automate order processing, notify customers of their orders, and handle requests. This can help reduce the workload of your customer support team.
2. Customer support
WhatsApp Business API automation can be used to send automated responses to customers' queries. With the help of chatbots and quick Replies, businesses can respond to frequently asked questions of customers on their products and also respond to customers during day offs or off hours. These software are programmed to send personalized messages to customers and respond to their questions thereby improving customer satisfaction.
3. Appointment schedule
This application software can also be used to automate appointment schedules. Just like I said earlier WhatsApp business API automation can be used by physicians or healthcare providers to schedule appointments, send reminders, handle requests, etc. With the help of chatbots, you can provide your customers with a seamless scheduling experience.
These are a few of how you can use Whatsapp business APIs automation for your business. By leveraging the power of this application software, businesses can provide efficient, seamless, and personalized customer service to clients.
Chapter 6: Measuring Your Whatsapp Business Performance
Measuring the performance of your WhatsApp business performance is important to note if you are actually achieving your business goals or far from it.
Tracking engagement and response rates
Tracking engagement rate is knowing how many people are engaged with your content. While response rate is tracking the time your business takes to respond to a customer inquiry. These metrics are very important for measuring or knowing how satisfied your customers are, and taking steps to improve their performance.
It evaluates the effectiveness of your marketing or content strategies.
To calculate your engagement rate simply follow these methods.
The number of customers actively engaged in your content is divided by the number of customers who received your message. While measuring or calculating your response rate;
You can use a Whatsapp business API provider or some third-party tools, or you can track it manually by keeping note of the time duration customers respond to your inquiries and the time duration of your response.
To track your engagement you can use the analytics provided by WhatsApp business API providers or you can use a third-party tool. These analytics dashboards provide insight into click through rates, message open rates, number of visits rate, etc.
If you can't access these third-party tools, you can monitor your engagement rate manually by checking and monitoring interactions with your customers. How they respond to your messages gives you an insight into whether they are engaged and satisfied with your brand.
How can you improve your engagement and response rate
1. Quick replies
Never underestimate the power of this automation. To keep your customers engaged and respond on time, this is designed to help you respond to your customers quickly which boosts customer satisfaction.
2. Multimedia content
Multimedia Content includes the use of images, videos, and Gifs to communicate with your audience. It makes your message engaging and they will likely see you as a person and not some sort of bots communicating with them.
3. Personalized messages
Addressing customers by their names increases engagement and response rates. You also refer to their past purchase history.
4. Monitor customers feedback
Customer Feedback is meant to be responded to and not to be overlooked. To increase engagement and response rate, you will need to respond to both their negative and positive comments. Address their issues and make them satisfied, trust me they will come back for your services again.
5. Offer valuable content
To increase engagement and response rate, provide valuable content, and information to your audience through WhatsApp.
In conclusion, tracking your customers' engagement and response rate boosts your customers' satisfaction. By measuring and monitoring their response rate and engagement rate, you can effectively manage, evaluate and increase your customers' engagement.
Like I said before, to track your engagement and response rate you can do it manually or through WhatsApp business API automation or a third-party tool.
Analyzing sales and revenue generated through Whatsapp
Analyzing sales and revenue is checking the amount your business has made through WhatsApp. This is effective for measuring the financial performance of your business through WhatsApp.
Integrating your WhatsApp business with a sales tracking software or your e-commerce store, helps you track your sales and revenue through WhatsApp.
How to analyze your sales and revenue generated through Whatsapp:
This tracks the number of products and services sold through WhatsApp. This provides insights into how well your business is doing and how much of your products are being sold.
To monitor your sales metrics, you can use the analytics provided by WhatsApp business API or a third-party tool.
Essential for measuring the effectiveness of your campaigns. Tracking engagement and response rates. They are used to monitor and measure the revenue generated through Whatsapp.
To track your revenue metrics just like in tracking sales metrics, you can use the analytics dashboard provided by WhatsApp business API providers or by a third-party tool. You can also decide to use tracking URLs to track your revenues.
Tips: Before choosing a third-party tool make use you check your company's budget, the features of the tools, and the needs of your business.
Some third-party tools include;
Analyzing the sales and engagement rates is essential to improving and evaluating your business sales and revenue performance. It helps you note the areas of improvement.
Adjusting your Whatsapp strategy based on performance metrics
As I said before, tracking and measuring the performance of your WhatsApp strategy is essential to know how well you are serving your customers and the areas that need improvements.
To improve your performance, you will need to keep an eye on your performance metrics. In this section of this article, we will be discussing how to adjust your WhatsApp strategy based on your performance metrics.
Optimize message frequency
Checking your message frequency helps you to know when you are boring your customers and when you are always on time.
Sending too many messages can lead to account suspension as some users find this highly offensive. Make an analysis to know what works best for your audience, how frequently you should send messages, and which time of the day or which day of the week works best.
Monitor sales and revenue metrics
To understand your WhatsApp marketing strategy, to determine how your business is doing and how many products and services you have sold, and which one is driving the most sales, you need to monitor your sales and revenue metrics.
Based on customers' feedback you can adjust your messaging strategies. If customers are asking for product information, guide them through it. If they are complaining of high message frequency, then make the necessary adjustment if you are concerned about your customers' satisfaction.
Listen to your customers, this helps to build a stronger customer relationship, bad overall increase engagement. By listening to your customers and adjusting your strategy to suit them you are creating a long-lasting and strong customer relationship.
Monitor sales and revenue
Monitoring your sales and revenue helps you to understand where you need to adjust your marketing strategy. It gives you insights into which products and services are generating more revenue or sales. To increase the revenue of a product that is selling well, simply highlight its advantage to your audience, and tell them the benefits of the product and how it can help them. You can also offer discounts on the products or even promotions.
Never ignore your performance metrics, they are essential for understanding the performance of your marketing strategy and give you insights on how to make adjustments. By regularly updating and reviewing your performance metrics, you are ensuring your business is on track with its goals.
We have come to the end of this article, with all that we have reviewed and said so far you can agree with me that WhatsApp is a very powerful tool for any business owner regardless of whether you have a small, medium, or large scale business there is always a space for you.
Using Whatsapp business helps you to highly connect with your aunt across any part of the world, it helps to grow your brand. Don't forget that your WhatsApp business profile is a key to unlocking the door of opportunities, make sure you update them with accurate information.
WhatsApp business features are always there to streamline your conversation with your audiences, such as the WhatsApp Business API, group chat, and broadcast messages. Also, the quick Replies and automated messages help you to give attendance to your customers even while you aren't online and during off hours. It reduces the task and workload for your customer support team and sales team.
You don't need to worry about security and privacy, WhatsApp business has end-to-end encryption that ensures your message remains secure and private, no one can know the conversation you are having with your audience unless you show them.
Leveraging the power of WhatsApp Business and WhatsApp Business API integration, you can build a strong and long lasting relationship with your customers which will lead to their loyalty and trust.
Tips for continued success with WhatsApp for business communication
Create a professional profile
Make sure your profile has the necessary details and information that it needs to reflect your brand. This detail includes Logo, business description, business name, website URL, business location, etc.
Respond on time
Don't keep your audience waiting forever to get a response, use quick Replies to reach out to them during day offs or off hours.
To save time and energy, instead of sending messages to about 300 people individually, using broadcast Lists you can send messages to these 300 people at once. This is an actual time saver.
Use WhatsApp API
If you are a medium or large company with a large audience base then use WhatsApp business API to make work easier and faster. Use this application software to automate messages, send quick Replies, manage conversations, send reminders, and provide support.
To make the conversation more engaging and informative consider using videos, audio, images, and gifs in your conversation with your audience.
You won't want to see your account suspended for the intrusion of privacy. Make sure you respect your customers' privacy to avoid account suspension, only initiate communication when they have given you permission to do so, and always know the right time to communicate with them.
To build a stronger customer relationship, use personalized messages. Customers yearn and long for the personalization of messages. Your audience wants your message to be personalized and targeted to their interest.
By following these tips for continued success with WhatsApp for business communication, you can earn your customers' trust and loyalty which leads to a stronger relationship with your audience.