Ticketmaster Faces Congressional Hearing After Taylor Swift Debacle

Remember Taylor Swift Ticketmaster-gate? Thousands of fans accused the retailer of royally screwing up the December presale for her 2023 Eras tour, her first since 2018, leaving furious and stressed fans unable to purchase tickets. 

Ticketmaster ultimately had to cancel the general ticket sale “due to extraordinarily high demands on ticketing systems and insufficient remaining ticket inventory to meet that demand,” per a statement, resulting in Taylor Swift herself posting to her IG Stories that the botched process “pissed her off.”

Politicians including AOC began weighing in almost immediately. Now, overcoming their usual gridlock, Congress is poised to make some moves. Never fear, Swifties: The US Senate has heard your cries. On January 17, senators Amy Klobuchar (D-Minn.) and Mike Lee (R-Utah) announced the Senate Judiciary Committee hearing for January 24 at 10 a.m., titled “That’s The Ticket: Promoting Competition and Protecting Consumers in Live Entertainment.” The witness list includes CEOs from Live Nation Entertainment (the merger of Live Nation and Ticketmaster) and SeatGeek.

“For too long, consumers have faced high fees, long waits, and website failures, and Ticketmaster’s dominant market position means the company faces inadequate pressure to innovate and improve,” said Klobuchar in a statement. “At [the] hearing, we will examine how consolidation in the live entertainment and ticketing industries harms customers and artists alike.” 

Live Nation President and CFO Joe Berchtold said in a written statement in advance of the hearing that they could have improved the situation by “staggering the sales over a longer period of time and doing a better job setting fan expectations for getting tickets.”

This post was originally published on Teen Vogue.

Originally Appeared on Glamour