The passenger felt "unsafe, vulnerable, belittled" after a gate agent questioned her ID in front of other travelers.
Jack, a boy who uses a motorized scooter, hates feeling different from everyone else, and the attention an airline drew to his disability caused him to have a “meltdown” the next day, his mother says.
Although the young man had medical clearance to fly and has made other flights without incident, Emirates staff in Dubai made him leave the plane.
Airline staffers charmed by the plucky preteen's letter put together their own flight vouchers to cover the cost of an upgrade.
The teen's sister says the airline would have handled the situation differently if a "nondisabled child threw up."
Airline staff reportedly doubted Sophia Warner's need for special assistance and told the retired British athlete that she looked "completely normal."
A passenger who complained about Norwegian on social media through the medium of poetry has had his extra fees waived by the budget airline.
In a Facebook post, Erin Gatling says she was told her children were being noisy by “running up and down the aisle and jumping on tray tables,” a claim that she denies.
The new premium cabin known as “Mint” from JetBlue will serve dishes from New York’s Saxon + Parole restaurant when it debuts next month. Flying in “Mint,” JetBlue’s new premium cabin lets you eat like a New Yorker with food from Saxon + Parol. On flights from JFK to London, there’s Blue Smoke barbecue in the sky: Memphis baby-back ribs, North Carolina pulled pork.