Working in the service industry is undoubtedly a high-stress job, but there’s a big difference between begrudgingly accepting that “the customer is always right” and fighting customers in the street when they’ve complained too much.
On Sunday night, Feb. 24, a fight took place outside of a Taco Bell in the Center City district of Philadelphia, and the confrontation between employees and customers has resulted in terminations. The shocking altercation was captured on video.
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ABC6 reports that Bryan Reese, a customer who was attacked in the video, had several employees follow him out of the fast-food restaurant after he complained about waiting for 45 minutes for his and his girlfriend’s taco order. He told the news outlet that other customers inside the store were complaining of wait times of nearly an hour as well.
Reese said that the employees were claiming they were busy with GrubHub orders and were not able to fulfill walk-in customers’ orders.
Eventually, three men working behind the counter became so bothered with the complaints that they hopped the counter and followed Reese outside, where his girlfriend was waiting. Both Reese and his girlfriend were attacked.
“I backed out of the store,” Reese told ABC6. “They continued to follow me. They put me on the ground, and I don’t really remember too much else. Except for when I got up my girlfriend was on the ground being beat, too. She wasn’t even in the store at the time.”
According to Reese, after he filed a complaint, the chain gave him a $20 gift card, but would not release the names of the employees involved so he could press charges. Eventually, they did release the names, but it is unknown if Reese has pressed charges for assault yet.
In a statement to MSN News, Taco Bell said: “We’re shocked and disappointed to see this situation; we and our franchisees do not tolerate this behavior. The franchisee who owns and operates this location is retraining its staff, and all team members involved have been terminated.”
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