Airport Drama —Study Reveals Top Traveler Frustrations


We all love to travel, but why do airports have to be so stressful? (Photo: Thinkstock)

Is the stress of navigating the airport keeping you from traveling? If so, you’re not alone.

A study by Mobile Travel Technologies (MTT) found that 67 percent of travelers say that they would make more trips, if the airport and pre-flight experience were better.

MTT conducted the “Day of Travel” frustrations study to gauge what causes the most stress for travelers as they jump through hoops at airport. Data was gathered through online surveys, one-on-one interviews with travelers, and airport observations.

Here are the major frustrations they found from the study: 

  • Over 25 percent of travelers needlessly get in line at the check-in desk when they have already checked in online. 

  • Passengers standing in the wrong line, only to be directed to another one in the same terminal.

  • Confusing airports. Almost 50 percent of questions to ground staff were for airport directions.

  • Travelers voiced their frustration with the lack of information and guidance when making those stressful connections.

Related: The Most Annoying People You’ll Meet at the Airport


Rushing to make a flight can be a very stressful experience. (Photo: Thinkstock)

We don’t know about you, but a tight flight connection in a crowded airport has to be one of the most stressful experiences. (We personally think that everyone should get to ride those little airport carts, if they’re sprinting to make a flight on the opposite end of the airport — but that’s just us.)

The thing that didn’t frustrate travelers was the accessibility to information on their smartphones. In fact, 93 percent said they want mobile updates regarding important day-of-travel information during their trips.

We agree that updates would be useful. But not as useful as access to those airline carts. It’s only fair.

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