Passengers stranded after WOW air abruptly shuts down

Kerry Justich
·Health and Wellness Staff Writer
·3 min read

Low-budget carrier WOW air seemed too good to be true with its “cheap flights” for international destinations. But on Thursday morning, the Icelandic airline abruptly shut down, leaving its customers stranded.

While passengers were waiting for their flights and continuing to book future trips, the airline sent out a travel alert on Wednesday that “all flights have been postponed” due to the finalizing of equity raise with investors. Shortly after, however, the little hope that passengers across two continents had left dissolved with the company’s final announcement that it has “ceased operations, telling customers that “all flights have been canceled.”

Now, passengers in both North American and European cities have found themselves stranded with little guidance from WOW Air on how to move forward. And naturally, they’re airing their grievances on Twitter.

Complaints included the lack of communication, which left passengers to learn about the airline’s abrupt shutdown via social media instead of from the airline themselves. Others have also pointed out that the airline continues to advertise their flights online through different booking sites.

As of now, the airline is encouraging passengers to contact their credit card companies for status updates on refunds and to check available flights with other airlines.

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