Olivia Rodrigo fans call 'SOUR' album merchandise 'thin and cheap' on TikTok, alleging clothes arrived in different conditions than advertised

·3 min read
olivia rodrigo
JC Olivera/WireImage/Getty Images
  • Some Olivia Rodrigo fans who purchased official merchandise are posting negative reviews online.

  • Many customers are claiming that what was advertised to them was different from what they received.

  • One viral TikTok making such allegations has 800,000 views.

  • Visit Insider's homepage for more stories.

Olivia Rodrigo fans are taking to social media to complain about the singer's "SOUR" album merchandise, alleging long shipment waits, items arriving damaged, and products being of lower quality than they expected.

Several TikTokers have posted negative reviews of the clothing items, which were released to commemorate the star's debut album. One TikTok video, which has since been deleted, amassed over 800,000 views.

The creator, posting under the handle @fattttbaby, said in a Friday video that she paid $60 for the SOUR Butterfly Hoodie. Comparing her actual order with what was advertised on the website, Smith explains via captions in the video that she expected the product to be "short," "wide," and "high quality," as shown by the product description and image on the online store.

But the actual hoodie she received is "long" and "skinny," has a much smaller logo than she thought, and multiple holes on the product in a "distressed" style, she said in the video.

She also said that she had waited two months for the hoodie to arrive, though as of Monday, the product description states that it was not going to begin shipping until July 16.

One comment with nearly 11,000 likes said, "I have not seen anyone happy with the merch they've received. Should I just cancel my order?"

In a follow-up TikTok, she described the hoodie as "thin and cheap" and says she "truly would never wear this outside."

TikToker Delaney McCabe alleged in a video that the $32 T-shirt she ordered from Rodrigo's merch store looked dramatically different than what was advertised on the website. While the shirt advertised appears to be a more muted purple with lavender-colored lettering, McCabe said the t-shirt she received was a bright purple color with white lettering.

"I don't want to be mean at all. It's just, I feel silly. I feel like I've been hoodwinked," McCabe said. "Whoever's in charge of this website has just tricked the masses, and I fell victim to it."

On Twitter, several users appeared to have similar issues with that shirt. One user said the bright purple color made it "loo[k] like something I would get from summer camp," while another complained that Rodrigo was "scamming the girls and the gays."

Other Twitter users complained that they had received items that were either wrong or completely different to how they appeared on the website.

This content is not available due to your privacy preferences.
Update your settings here to see it.

While some users reported that they got refunds by complaining to the site, others on Twitter appealed to Rodrigo herself. Tagging her official Twitter account, one user said: "Hey Olivia. Please fix your merch!! This is insane. Every merch item people are receiving has been complete trash. It's your responsibility to fix the problem!"

This content is not available due to your privacy preferences.
Update your settings here to see it.

Universal Music Group, which produces Rodrigo's music, said it does not produce the merchandise. A representative for Rodrigo did not immediately respond to a request for comment.

Update: The original version of this article said that Universal Music Group (UMG) produced Rodrigo's music and merchandise. A UMG representative said the company does not produce the merchandise. This story has been updated.

Read more stories from Insider's Digital Culture desk here.

Read the original article on Insider