This Is the Most Hated Restaurant Chain in America

·7 min read

Restaurants have had a rough year, considering they're one of the few places patrons can't enjoy with a mask on. But many diners have still turned to fast-food joints and carryout options throughout 2020 and now in 2021. And through the challenges, we've been able to see which restaurant chains could take the heat. With that in mind, we set out to find which major restaurants have the worst customer service, according to diners themselves. Yes, it's time to crown the most hated restaurant chain in America.

First, we used the 2020 American Customer Satisfaction Index (ACSI) report as a jumping off point for our list of 31 fast-food and casual-dining restaurants. We also factored in the report's customer satisfaction rating of the 31 contenders, with 100 being the highest level of satisfaction. In addition to that score, we gathered data from consumer review and rating sites Trustpilot and Pissed Consumer to find out where customers were the most—and least—satisfied. Both sites use a five-star rating system.

Finally, we gave each of these metrics a weighted value before running them through our exclusive algorithm to see how they scored on our 100-point scale Dissatisfaction Index, which is one test you don't want to score highly on if you're a restaurant.

Generally, consumers surveyed for the ASCI report were much more positive about their experiences. Internet commenters were less satisfied (not a huge surprise there). You also have to factor in that people tend to remember bad experiences more strongly than good ones, and are therefore more likely to write a negative review than a positive one.

Nevertheless, the end results of our number crunching may surprise you, as the most hated restaurant chain is a stalwart of American culture that won't be going anywhere, no matter how much customers complain. Read on to discover the most hated restaurant chain in America and to see how your favorite eateries ranked. And if you want to learn more about bad consumer experiences, This Store Has the Worst Customer Service in America.

Read the original article on Best Life.

31

Chick-fil-A

Chick-Fil-A sign on the side of the restaurant in Madison, Wisconsin
Chick-Fil-A sign on the side of the restaurant in Madison, Wisconsin

ASCI customer satisfaction score: 84 out of 100

Trustpilot stars: 2.9 out of 5

Pissed Consumer stars: 2.5 out of 5

Dissatisfaction Index Score: 0.00

30

LongHorn Steakhouse

the exterior of a Longhorn, Steakhouse restaurant in Indianapolis, Indiana
the exterior of a Longhorn, Steakhouse restaurant in Indianapolis, Indiana

ASCI satisfaction score: 81 out of 100

Trustpilot stars: 4.1 out of 5

Pissed Consumer stars: 2.4 out of 5

Dissatisfaction Index Score: 4.32

29

Texas Roadhouse

the exterior and logo of a Texas Roadhouse restaurant in Sioux Falls, South Dakota
the exterior and logo of a Texas Roadhouse restaurant in Sioux Falls, South Dakota

ASCI satisfaction score: 80 out of 100

Trustpilot stars: 3.2 out of 5

Pissed Consumer stars: 2.6 out of 5

Dissatisfaction Index Score: 16.93

28

Cracker Barrel

the exterior of a Cracker Barrel restaurant in Indianapolis, Indiana
the exterior of a Cracker Barrel restaurant in Indianapolis, Indiana

ASCI satisfaction score: 79 out of 100

Trustpilot stars: 2.5 out of 5

Pissed Consumer stars: 2.6 out of 5

Dissatisfaction Index Score: 26.54

And for the place where money is everything, This Is the Greediest State in America.

27

Olive Garden

Exterior of Olive Garden Italian Kitchen
Exterior of Olive Garden Italian Kitchen

ASCI satisfaction score: 79 out of 100

Trustpilot stars: 2.3 out of 5

Pissed Consumer stars: 2.5 out of 5

Dissatisfaction Index Score: 35.79

26

Ruby Tuesday

the exterior of a Ruby Tuesday restaurant in Loganville, Georgia
the exterior of a Ruby Tuesday restaurant in Loganville, Georgia

ASCI satisfaction score : 76 out of 100

Trustpilot stars: 3.7 out of 5

Pissed Consumer stars: 2.4 out of 5

Dissatisfaction Index Score: 37.11

25

Red Robin

the exterior of a Red Robin restaurant in Raleigh, North Carolina
the exterior of a Red Robin restaurant in Raleigh, North Carolina

ASCI satisfaction score: 76 out of 100

Trustpilot stars: 3.5 out of 5

Pissed Consumer stars: 2.4 out of 5

Dissatisfaction Index Score: 40.11

24

Red Lobster

the exterior of a Red Lobster restaurant in Indianapolis, Indiana
the exterior of a Red Lobster restaurant in Indianapolis, Indiana

ASCI satisfaction score: 79 out of 100

Trustpilot stars: 2.8 out of 5

Pissed Consumer stars: 2.3 out of 5

Dissatisfaction Index Score: 40.79

23

Starbucks

Drive-thru Starbucks
Drive-thru Starbucks

ASCI satisfaction score: 78 out of 100

Trustpilot stars: 2.7 out of 5

Pissed Consumer stars: 2.4 out of 5

Dissatisfaction Index Score: 41.39

And for where in the U.S. you are unlikely to get a helping hand, This Is the Most Selfish State in America.

22

Dunkin'

Dunkin' drive-thru
Dunkin' drive-thru

ASCI satisfaction score: 79 out of 100

Trustpilot stars: 3.1 out of 5

Pissed Consumer star: 2.2 out of 5

Dissatisfaction Index Score: 42.54

21

Panera Bread

the exterior of a Panera Brea restaurant in Indianapolis, Indiana
the exterior of a Panera Brea restaurant in Indianapolis, Indiana

ASCI satisfaction score: 79 out of 100

Trustpilot stars: 1.8 out of 5

Pissed Consumer stars: 2.5 out of 5

Dissatisfaction Index Score: 43.29

20

TGI Friday's

The exterior and logo of a T.G.I. Friday's restaurant
The exterior and logo of a T.G.I. Friday's restaurant

ASCI satisfaction score: 78 out of 100

Trustpilot stars: 3.3 out of 5

Pissed Consumer stars: 2.2 out of 5

Dissatisfaction Index Score: 44.89

19

Outback Steakhouse

the entrance and sign of an Outback Steakhouse restaurant in Key West, Florida
the entrance and sign of an Outback Steakhouse restaurant in Key West, Florida

ASCI satisfaction score: 78 out of 100

Trustpilot stars: 2.3 out of 5

Pissed Consumer stars: 2.4 out of 5

Dissatisfaction Index Score: 47.39

18

Chipotle Mexican Grill

the exterior and sign outside of a Chipotle restaurant in Hickory, North Carolina
the exterior and sign outside of a Chipotle restaurant in Hickory, North Carolina

ASCI satisfaction score: 80 out of 100

Trustpilot stars: 2.1 out of 5

Pissed Consumer stars: 2.2 out of 5

Dissatisfaction Index Score: 52.18

17

Arby's

Arby's restaurant exterior
Arby's restaurant exterior

ASCI satisfaction score: 79 out of 100

Trustpilot stars: 1.9 out of 5

Pissed Consumer stars: 2.3 out of 5

Dissatisfaction Index Score: 54.29

16

Denny's

The exterior of a Denny's restaurant in Las Vegas, Nevada
The exterior of a Denny's restaurant in Las Vegas, Nevada

ASCI satisfaction score: 76 out of 100

Trustpilot stars: 3.2 out of 5

Pissed Consumer stars: 2.2 out of 5

Dissatisfaction Index Score: 57.11

15

Little Caesars

the exterior of a Little Caesars restaurant in Kokomo, Indiana
the exterior of a Little Caesars restaurant in Kokomo, Indiana

ASCI satisfaction score: 76 out of 100

Trustpilot stars: 3.0 out of 5

Pissed Consumer stars: 2.2 out of 5

Dissatisfaction Index Score: 60.11

14

Applebee's

the exterior of an Applebee's restaurant in Saugus, Massachusetts
the exterior of an Applebee's restaurant in Saugus, Massachusetts

ASCI satisfaction score: 77 out of 100

Trustpilot stars: 2.1 out of 5

Pissed Consumer star: 2.3 out of 5

Dissatisfaction Index Score: 62.00

13

Burger King

Burger King restaurant exterior
Burger King restaurant exterior

ASCI satisfaction score: 76 out of 100

Trustpilot stars: 3.2 out of 5

Pissed Consumer stars: 2.1 out of 5

Dissatisfaction Index Score: 63.36

And for the fast food chain people can't stand, check out This Is the Most Hated Fast Food Chain in America.

12

Domino's Pizza

The front of a Domino's restaurant and franchise sign in Berkeley, California
The front of a Domino's restaurant and franchise sign in Berkeley, California

ASCI satisfaction score: 79 out of 100

Trustpilot stars: 2.0 out of 5

Pissed Consumer stars: 2.1 out of 5

Dissatisfaction Index Score: 65.29

11

Subway

Subway sandwich shop storefront
Subway sandwich shop storefront

ASCI satisfaction score: 79 out of 100

Trustpilot stars: 2.0 out of 5

Pissed Consumer stars: 2.1 out of 5

Dissatisfaction Index Score: 65.29

And for an index of indiscretions, This Is the Most Adulterous State in America.

10

Sonic Drive-In

a sign and carhop spaces for Sonic Drive-In restaurant in Houston, Texas
a sign and carhop spaces for Sonic Drive-In restaurant in Houston, Texas

ASCI satisfaction score: 74

Trustpilot stars: 2.8 out of 5

Pissed Consumer stars: 2.3 out of 5

Dissatisfaction Index Score: 67.57

9

Chili's

the entrance and sign of a Chili's restaurant in Jacksonville, Florida
the entrance and sign of a Chili's restaurant in Jacksonville, Florida

ASCI satisfaction score: 75 out of 100

Trustpilot stars: 2.8 out of 5

Pissed Consumer stars: 2.2 out of 5

Dissatisfaction Index Score: 68.46

And for customer service rankings, state guides, and more delivered to your inbox, sign up for our daily newsletter.

8

KFC

the exterior of a KFC restaurant in Columbus, Ohio
the exterior of a KFC restaurant in Columbus, Ohio

ASCI satisfaction score: 79 out of 100

Trustpilot stars: 2.0 out of 5

Pissed Consumer stars: 2.0 out of 5

Dissatisfaction Index Score: 71.54

7

Papa John's

the exterior of a Papa John's restaurant in Hickory, North Carolina
the exterior of a Papa John's restaurant in Hickory, North Carolina

ASCI satisfaction score: 78 out of 100

Trustpilot stars: 2.2 out of 5

Pissed Consumer stars: 2.0 out of 5

Dissatisfaction Index Score: 73.89

6

Pizza Hut

Pizza Hut restaurant exterior
Pizza Hut restaurant exterior

ASCI satisfaction score: 77 out of 100

Trustpilot stars: 2.1 out of 5

Pissed Consumer stars: 2.1 out of 5

Dissatisfaction Index Score: 74.50

5

Wendy's

the exterior and sign of a Wendy's restaurant in Seaside, California
the exterior and sign of a Wendy's restaurant in Seaside, California

ASCI satisfaction score: 76 out of 100

Trustpilot stars: 2.2 out of 5

Pissed Consumer stars: 2.1 out of 5

Dissatisfaction Index Score: 78.36

4

Jack in the Box

A sign for and exterior of Jack in the Box restaurant in Temple, Arizona
A sign for and exterior of Jack in the Box restaurant in Temple, Arizona

ASCI satisfaction score: 73 out of 100

Trustpilot stars: 3.0 out of 5

Pissed Consumer stars: 2.0 out of 5

Dissatisfaction Index Score: 88.68

3

Taco Bell

Taco Bell restaurant sign
Taco Bell restaurant sign

ASCI satisfaction score: 74 out of 100

Trustpilot stars: 2.1 out of 5

Pissed Consumer stars: 2.1 out of 5

Dissatisfaction Index Score: 90.57

2

Popeyes

the exterior of a Popeyes restaurant in Houston, Texas
the exterior of a Popeyes restaurant in Houston, Texas

ASCI satisfaction score: 74 out of 100

Trustpilot stars: 1.6 out of 5

Pissed Consumer stars: 2.1 out of 5

Dissatisfaction Index Score: 98.07

1

McDonald's

McDonald's restaurant exterior
McDonald's restaurant exterior

ASCI satisfaction score: 70 out of 100

Trustpilot stars: 2.9 out of 5

Pissed Consumer stars: 2.1 out of 5

Dissatisfaction Index Score: 100.00

And for the place where people can't get enough cannabis, This Is the Most Stoned State in America.