After a trip to Disney World with her three older children, Rachel Braverman was eager to get back to her 4-month-old son, Brent, for whom she'd been pumping and saving breast milk during her trip. With a cooler full of 100 ounces of breast milk in tow, Rachel, her husband, and their kids boarded their flight on Mother's Day and headed home - but left the milk behind by accident. It wasn't until an hour later at home, however - when Rachel realized she needed to get the milk into the fridge - that she noticed she'd left the cooler on the plane.
"I am generally on the stoic side, but between Disney exhaustion and the onset of intense frustration at myself, I started to cry," Rachel told POPSUGAR. "My husband, at a loss seeing me in tears, told me it was not a big deal (even though we both knew it was!), and we moved on with what was supposed to be a happy Mother's Day. My girlfriends suggested I contact United lost and found, but when I started looking into the process, I decided there was little hope for Brent's Disney souvenir."
Enter: Jeffrey Nowotny, Rachel's "miracle."
That night, Rachel's husband received a few texts from Jeffrey, a flight attendant for the airline, who said he might have their cooler. Not only that, but he'd kept all of the milk on ice for hours.
"Not only had he found it, but as he spoke for a minute straight, I was overwhelmed to hear how much he cared about its worth. I was a perfect stranger. Not even a passenger he had met on board," Rachel said. "Toward the end of his synopsis of how he had been tending to my bag ol' milk, he told me that he was still in Miami, but would be flying back to Newark shortly, due to land around 11:30 p.m. . . . he offered to drop the milk at our house!!"
After a long day of flying, Jeffrey did just that and left the milk - surrounded by nearly 10 pounds of ice - and a note for Rachel on the doorstep.
"I was flabbergasted. I still am," she said. "This was not just customer service, this was the act of a selfless extraordinary human being . . . We still have yet to meet, but have been speaking regularly, and as he told me yesterday, it feels like family."