Landmark Home Warranty Review

Home Service Research Team
·8 min read

Adobe Stock - Andrew Jalbert

Are you considering purchasing a home warranty? If you reside in Arizona, Idaho, Nevada, Oregon, Texas, or Utah, Landmark Home Warranty is an option for you.

Landmark can provide coverage for your most important household systems and appliances at an affordable rate. In this Landmark Home Warranty review, we examine the company's plans and provide you with information on coverage, cost, customer reviews, and more. See if Landmark Home Warranty is the best home warranty provider for your needs.

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Best Basic Plan

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Best Plan Variety

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In this article:

  • Background and availability

  • Landmark Home Warranty Plans

  • Landmark Home Warranty Cost

  • How to Submit a Claim

  • Landmark Home Warranty Reviews

  • Verdict and Recommendation

  • Best Home Warranty Companies

  • Frequently Asked Questions

Background and Availability

Landmark Home Warranty was founded in 2004, making it a newer company in the home warranty business. Its coverage was initially limited to Utah but has since expanded to Arizona, Idaho, Nevada, Oregon, and Texas. Landmark is a subsidiary of American Home Shield, one of our top-rated providers, and received accreditation from the Better Business Bureau (BBB) in 2020.

Landmark's plan customization and regional service make it an attractive option for homeowners shopping for a home warranty, but coverage may be less comprehensive than what some larger providers offer.

If you do not live in a state where Landmark offers coverage, or if you're looking to compare costs with other providers, we recommend getting free quotes from American Home Shield, Choice Home Warranty, and Select Home Warranty.

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Landmark Home Warranty Plans

Landmark's home warranty coverage is limited to two plans—the Home Systems Plan and the Total Protection Plan—with a slew of optional add-ons.

The Home Systems Plan covers:

  • Air Conditioning

  • Heating

  • Electrical

  • Plumbing

  • No Fault Coverage

  • Pest Control

  • Re-keying

  • Termite Treatment

The Total Protection Plan combines the entirety of the Home Systems Plan with coverage for certain appliances, including:

  • Built-in Microwave

  • Central Vacuum

  • Dishwasher

  • Garbage Disposal

  • Refrigerator

  • Oven/Range/Cooktop

  • Clothes Washer

  • Clothes Dryer

  • Garage Door Opener

Landmark Home Warranty also offers several add-ons, with fees ranging from $1.25 to $28.33 per month. A complete list of prices and plan details can be found on Landmark's website. Requesting a free quote is simple and can be done in minutes. Some of the items and systems eligible for add-on coverage include:

  • Well Pump

  • Pool and Hot Tub

  • Septic System

  • Roof Leak Repair

  • Grinder Pump

  • Free-standing Ice Maker

  • Exterior Pipe Leak Repair

Coverage Exclusions

Landmark Home Warranty maintains some general exclusions under its contracts, such as mold or mildew, restorations, costs related to permits, removal of toxic materials, and items covered by a manufacturer's warranty. For a complete list of exclusions, download a free brochure from Landmark's website. Some of the more specific exclusions include:

  • Wood, Pellet, and Gas Stoves

  • Grills

  • Inadequate or Excessive Water Pressure

  • Wall Unit Air Conditioning

  • Light Fixtures

  • Telephone Wiring

  • Alarm Systems

  • Fungus

  • Wine Chillers

  • Gutters

  • Patio Covers

  • Glass

  • Sprinkler Systems

Coverage Limits

As with any home warranty, a Landmark Home Warranty plan comes with certain limitations on coverage. This means the homeowner is on the hook financially for repairs after a certain dollar amount is hit. Here are some limits on the most common repairs and services:

  • Air Conditioning and Heating: $500

  • Air Conditioning and Heating Tune-ups: One unit free; additional tune-ups $30

  • Plumbing: $1,000

  • Termite Treatment: $700

  • Oven/Range/Cooktop: $1,000

  • Refrigerator: $1,500

  • Built-in Microwave: $1,000

  • Washer and Dryer: $2,000

  • Roof Leaks: $1,000

For an exhaustive list of limits and exclusions, you can view a free brochure on Landmark Home Warranty's website.

Landmark Home Warranty Cost

We surveyed Landmark's costs across its covered states, and we found that the company offers reasonable and competitive rates. We are impressed with how it competes with bigger companies, despite its regional provider status.

While there are slight differences in rates among states, these discrepancies are negligible. The Home Systems Plan will cost between $34.17 and $35.00 per month, and the Total Protection Plan will cost between $55.00 and $55.84 per month. These prices are standard when you choose the $75 service call fee; customers have the option to pay a lower monthly rate by choosing the $100 service call fee. One exception applies in the case of subterranean termite treatment, for which the fee is $195.

How to Submit a Claim

Submitting a claim with Landmark Home Warranty is a simple process. Service requests may be submitted via Landmark's website or by calling 866-306-2999. Both the website and the claims hotline are available to you 24/7.

Landmark Home Warranty Reviews

Landmark Home Warranty is a Better Business Bureau (BBB) accredited company; BBB's website is home to hundreds of reviews from customers. We've gathered a few Landmark Home Warranty reviews from the BBB website that we find helpful. Customers are often pleased with the speed of service, but issues with individual contractors and unclear gaps in coverage have been a point of frustration for homeowners.

"It's been weeks since the contractor came out. While here, the contractor told me he would come back replace a sensor. He still has not. Landmark knows about this and has done nothing. They continue to tell me they are looking into it. This is a scam, pure and simple. I know former employees who say they will do anything to get out of paying for anything." - Kevin C.

"I have lived at my home for about 6 months now and have had 2 incidents where the company denies claims for things that should be covered under the warranty. They hide their crooked faces behind minute things. Both are water issues that caused damage because of the pipes and out of my control. Awful to work with." - Tyler B.

"In the past two years, I have called Landmark out to repair a refrigerator and a 50 Gal hot water heater. They were both found to be not repairable. In the case of the refrigerator, they just wrote me a check for a new one. In the case of the hot water heater, I had a new one installed within a few days. This company has wonderful service and I believe is affordable and well worth the money. I would recommend them to any homeowner." - Ron G.

"Requested warranty service twice last month. Both non-emergency. I was matched with a qualified contractor in a timely manner, the service was completed professionally and the results met or exceeded my expectations." - Tom O.

Verdict & Recommendation

If you are looking to buy a home warranty in Arizona, Idaho, Nevada, Oregon, Texas, or Utah, Landmark Home Warranty is a reasonably priced option for you. Landmark provides speedy service, but it has received numerous complaints about sub-par contractors and unclear limits and exclusions. We recommend getting quotes from several companies, however, so you can make the best decision for your personal needs.

Best Home Warranty Companies

Our team has reviewed in detail all of the major home warranty companies and has compiled a list of the best home warranty companies. Choice Home Warranty is the best choice for older homes, Select Home Warranty is our preferred option for a low-cost home warranty, and American Home Shield was our top overall pick. Receive a free quote today from these companies.

Choice Home Warranty

  • Get a free quote: Call 929-400-6165 or complete this form

  • Our verdict: Best Basic Plan

  • Number of plans: 2

  • Monthly cost: $41–$50

  • Service fee: $85

  • State availability: All but CA and WA

  • BBB rating: B-

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Select Home Warranty

  • Get a free quote: Call 888-370-3956 or complete this form

  • Our verdict: Best Discounts

  • Number of plans: 3

  • Monthly cost: $41–$47

  • Service fee: $75

  • State availability: All but NV, NY, WA, and WI

  • BBB rating: B

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American Home Shield

  • Get a free quote: Call 844-529-9298 or complete this form

  • Our verdict: Best Overall

  • Number of plans: 3

  • Monthly cost: $40–$58

  • Service fee: $75–$125

  • State availability: All but Alaska

  • BBB rating: B

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Home Warranty Rating Methodology

The Home Service Research Team at Better Homes & Gardens strives to provide unbiased and objective reviews to readers by compiling relevant information on home warranty companies and rating the providers on a variety of factors.

Here's what our review process looks like:

  • We examine each provider's website to determine plan details, coverage, customer service offerings, and other benefits. We also speak with company representatives to get more insight on plan details.

  • We read sample contracts from each home warranty company to analyze and compare coverage details, limits, and exclusions.

  • We read at least 100 third-party customer reviews for each home warranty company to determine the real-life benefits and drawbacks of each provider.

  • We gather cost information for a variety of home warranty plans in different states by completing online quote forms and speaking with sales representatives to simulate the quote process.

  • We revisit each company's offerings on a seasonal basis, ensuring that we include the most up-to-date information in our reviews.

We also created a 100-point rating system to score companies based on objective factors, such as plan options, coverage, and customer service:

Overall, the Home Service Research Team has reviewed over 70 home warranty companies to select the top-rated providers in the industry.

Frequently Asked Questions About Landmark Home Warranty

Can I use my own contractor with Landmark Home Warranty?

In some instances. Landmark must approve the contractor on the front end and approve their diagnosis. From Landmark's website: "Your contractor must provide a diagnosis and itemized bid to LHW before any work is performed. LHW will not reimburse you for services performed by your own contractor without prior authorization."

Is my guest house covered?

There is a guest house add-on for $145 per year, up to 1,500 square feet. Included with this coverage is everything in the Home Systems Plan.

Is Landmark Home Warranty Better Business Bureau (BBB) accredited?

Yes, Landmark Home Warranty received BBB accreditation in March 2020. It has received a B grade on the website, which competes well among home warranty providers.

Can I cancel my contract with Landmark Home Warranty?

Yes, you are free to cancel your contract at any time. If cancellation occurs within the first 30 days of your contract, you will be refunded the contract fees in full. After 30 days, you will receive a prorated refund. If you are paying monthly, you will incur a $75 cancellation fee.