Garmin Outage Leaves Users Unable to Sync Rides Via Garmin Connect

Jordan Smith
Photo credit: Lakota Gambill
Photo credit: Lakota Gambill

From Bicycling

  • On Thursday, July 23, Garmin posted on its website and social accounts that they are experiencing an outage that “affects Garmin.com and Garmin Connect.”

  • According to the announcement, the outage also is affecting Garmin’s call centers, and they are are currently unable to receive any calls, emails or online chats.

  • There is no indication that this outage has affected user data, including activity, payment, or other personal information according to an FAQ section added to the Garmin website.

  • As of July 26, according to Strava, Garmin Connect has resumed service and delayed activities have begun to upload to Strava.

If you’re having trouble syncing your latest ride from your Garmin Connect, you’re not alone.

On Thursday, July 23, Garmin posted on its website and social accounts that they are experiencing an outage that “affects Garmin.com and Garmin Connect.” When users open the Garmin app, it displays an error message that states the service is “down for maintenance.”

Additionally, the outage is affecting Garmin’s call centers, and they are are currently unable to receive any calls, emails, or online chats, according to the announcement.

There is no indication that this outage has affected user data, including activity, payment, or other personal information according to an FAQ section added to the Garmin website.

Though Garmin has yet to confirm any reason for the outage, some Garmin employees have shared details about the attack on social media, referring to it as a ransomware attack, according to ZDNet. Over the weekend, some Garmin Fenix users reported distance tracking was not working, according to ZDNet and Twitter users. But as of Sunday night, July 26, according to Strava, delayed activity from Garmin Connect has begun to upload.

Also per ZDNet, iThome, a Taiwanese tech news source, shared an internal memo that Garmin’s IT staff sent its Taiwan factories, announcing two days of maintenance, planned for Friday and Saturday, July 24 and 25.

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As the coronavirus pandemic has pushed us into a in a time where we’re resigned to virtual races and solo rides—meaning the ability to log your rides or trainer sessions may be more important than ever—people on Twitter are wondering if you can’t track your workout, did it even happen at all?

The good news, in most cases, you can still upload your workouts to sites like Strava by connecting your watch to a computer via USB cable, and by inputting the workout manually. And, during the outage, all activities will still be stored locally in your device so when Garmin Connect is up and running again, users will be able to sync their devices, according to Garmin.

Bicycling has reached out to Garmin for comment, and will update this story as more information becomes available.

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