EasyJet is coming under fire for overselling flights. (Photo: EasyJet)
If you buy a plane ticket, you expect a seat on the flight, right? It sounds like common sense, but passengers on EasyJet are finding out that nothing in life is guaranteed.
Passengers are accusing EasyJet, Britain’s largest budget airline, of unfairly overselling thousands of peak-season flights. According to The Independent, this tactic guarantees a maximum profit for the airline, while shortchanging passengers in the process.
If a flight is overbooked, passengers are bumped from their flight and chaos ensues as families are split apart and forced to make additional connections en route to their final destination.
On July 21, tennis player Annabel Croft used Twitter to air her grievances about an incident with the airline. “Unbelievable !!! Going on holiday. My daughter has not be given a boarding pass on @easyJet because the flight is over sold,” she wrote. Croft had purchased a plane ticket for her daughter, but when they got to the gate, EasyJet had other plans.
Annabel Croft was separated from her daughter after their flight was oversold. (Photo: Annabel Croft/Twitter)
Croft was forced to leave her daughter behind after being told that she would have to pay an additional £60 if she chose to stay.
“Have arrived Portugal minus our daughter,” she wrote. “Not a great start to our family holiday — no idea buying a ticket didn’t guarantee a seat.”
On Twitter, the airline defended its actions on Twitter, saying more than 2 million passengers a year don’t turn up for their flights. “Overbooking allows us to fill seats which otherwise wouldn’t be used,” the airline wrote on Twitter.
And yet, the airline told the Independent this incident and others like it are extremely rare. “A flight will only be overbooked after reviewing the no-show rate for the last three months,” the airline told The Independent. “On average, across our flights we will only overbook by one or two passengers per flight.”
The EU says that passengers who can’t get on an overbooked flight should be transported to their destination or transported to their place of departure. The EU also says passengers may be entitled to compensation of up to €600 ($658).
If EasyJet doesn’t start playing nice, it looks like they might end up paying the price, after all.
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