All Are Not Aboard: Amtrak Train Departs Penn Station Without Passengers


Amtrak train leaves passengers stranded at Penn Station in New York. (Photo: AP)

Amtrak prides itself on getting passengers where they’re going on time—even if that means leaving the passengers behind.

On Saturday, the Acela Express 2253 left Penn Station for Washington D.C. without riders. The 3 pm train left approximately 85 people behind after the riders were reportedly led to the wrong platform.

The New York Post broke the story on Sunday and talked to passenger Damien Miano who was not pleased with the inconvenience. “They literally sent us to the wrong platform, and the conductor took off without any passengers,” Miano said. “The right hand didn’t know what the left was doing. It was just so bizarre.”

Related: Confused By Airline Rules, Cancellation Policies? Know Your Passenger Rights

In a statement, Craig Schulz from Amtrak corporate communications told Yahoo Travel, “The train was en route to Washington, D.C. from Boston when an apparent miscommunication resulted in the train leaving the station before all passengers could board,” said Schulz.  “An investigation is under way to determine the reason for the breakdown in communication.”

The statement went on to say that all affected passengers were accommodated on other trains and that Amtrak sincerely apologizes for the inconvenience.

According to the Post, most passengers were redirected to the 5:15 pm train.

So, the next time the conductor yells “All aboard,” passengers might want to make sure they’re on the right platform.

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