Royal Bank of Scotland to close a fifth of branches

rbs sign
Royal Bank of Scotland says the further reduction in branch numbers is due to less use by customers [PA Media]

Royal Bank of Scotland (RBS) plans to close 18 of its 86 branches across Scotland, with the loss of 105 jobs.

The closures will leave 69 branches in Scotland, in which it is pledging to invest more than £10m.

The Royal Bank, now branded under the NatWest Group, says the further reduction in branch numbers is due to declining use by customers.

It is promising there will be no further closures before 2026.

Closures include three branches in Edinburgh, three in Glasgow, as well as Bathgate, East Kilbride, Helensburgh, Largs, New Deer and Helensburgh.

However, RBS has plans to create a new flagship branch out of the two branches closing in Inverness.

Digital banking shift

In a statement, RBS said customers were using digital banking "more than ever before" with over 80% of active current account holders using digital services.

It said it was responding to an "industry-wide shift" to online services and investing in digital banking.

An RBS spokesperson said: "While we are increasingly engaging our customers digitally, our branch network remains important to us.

"We are also significantly investing in refreshing our network – we are investing £10.5m in our network across Scotland, from 2023-24, as well as continuing to invest in shared solutions like the Post Office and banking hubs.

"Our customers appreciate the speed and convenience of digital banking for everyday transactions, and often, when it comes to making bigger, more complex decisions they value speaking to our skilled and experienced colleagues."

The spokesperson added that more than 97% of its retail accounts are opened over the internet.

RBS employs around 10,000 people in Scotland.

As of December 2023, there were only 404 bank branches left in Scotland, with 636 banks and building societies closing since 2015 - more than 60% in just nine years.

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