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I bought a Costco vacation — here's why the retailer has completely changed how I book travel


Costco Rico
Costco Rico

(Drinks from the poolside bar at my hotel, the San Juan Marriott.Kate Taylor)

When I told friends I was going to Puerto Rico, they were jealous. When I told them I booked the trip through Costco, that jealousy transformed into confusion.

"You can buy a vacation through Costco?" I was asked at least a dozen times in recent months.

My answer: Yes, and it's incredible.

I became aware of Costco's travel deals last May when a friend suggested checking out the warehouse store's website while planning an upcoming vacation.

I was amazed by the variety of options, from airfare and hotel deals in Europe to Caribbean cruises. Costco even has a section dedicated to safaris, with trips to Botswana and South Africa.

That's right. You can book an entire weeklong safari — including a guide, airfare, and a place to stay — through Costco.

Costco Rico
Costco Rico

(The view from the hotel room.Kate Taylor)

The retailer launched Costco Travel in 2000.

"Following the same philosophy as in the warehouses, we offer a limited number of products in an effort to focus on partners who consistently produce high-quality, exceptional value and superb service," Nikki Chellew, a Costco representative, told Business Insider. "Costco Travel adds to the overall value of the membership with savings that can exceed the cost of an annual membership."

Three friends and I settled on a seven-day trip to Puerto Rico in August and purchased a trip that provided airfare, seven nights in a hotel, and transportation to and from an airport, all for a little more than $800 a person.

Having returned from the trip, I can confidently say that Costco Travel is going to change how I book vacations.

First of all, booking the trip through Costco left me confident I was saving money. While searching for deals, I perused packages sold by airlines, which included flights at inconvenient times, and semi-questionable websites that were too sketchy to trust. Costco matched or beat both in terms of cost, with the added bonus of reliability.

Costco Rico
Costco Rico

(The hotel was close to the beach and a 10-minute drive from Old San Juan.Kate Taylor)

Second, it was incredibly convenient every step of the way. Scanning through Costco's deals felt like browsing a diner's extensive menu — it had plenty of options, but also narrowed down my choices and spelled out the benefits of each one. Once I arrived in Puerto Rico, the bonus of having a car to take me to and from the airport included in the trip was an extra convenience I hadn't given much thought about before booking the trip.

Finally, every aspect of the trip purchased via Costco — hotel, airfare, travel to the hotel — exceeded expectations. To head off skeptics: Costco did not know I covered it when the deal was purchased, this is not paid for by Costco, and there is no weird under-the-table sponsorship here. Everything was simply fantastic.

My biggest question after the trip was why everyone wasn't booking travel through Costco. And I was forced to conclude that most people just don't know they can.

Costco Rico
Costco Rico

(The Hertz rental-car location in our hotel made it easy to take a road trip around Puerto Rico.Kate Taylor)

"It is difficult to have travel be top of mind for members when they think of Costco as a warehouse full of tangible products," Chellew said.

However, the company is trying to change that.

Costco is now advertising its travel packages using emails, travel brochures, and deals in the Costco Savings Book. Additionally, the retailer publishes an article by the travel expert Peter Greenberg monthly in its magazine, the Costco Connection.

Still, Costco is primarily growing its travel business via word-of-mouth. Chellew says members sharing their experiences has played the biggest role in Costco Travel's double-digit annual growth.

With that in mind, I'll add my positive experience to the public record. Next time you're booking a trip, check Costco Travel first. I know I will.

NOW WATCH: Here are the 8 food items you should only get from Costco

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