An EasyJet passenger said her 2-hour flight home turned into a 'journey from hell' after a storm left hundreds stranded in Spain

• Severe weather conditions left hundreds of tourists stranded in Mallorca, Spain, over the weekend.

• An EasyJet passenger documented her chaotic travel journey after her flight was canceled.

• People expressed their sympathy and shock over how the passenger and her family were treated.

A TikToker shared her "travel journey from hell," saying her flight was canceled due to a huge storm in the popular holiday destination of Mallorca, Spain.

Evie Clark, who goes by the TikTok username @evie, said in a video posted on August 29 that she was on her way from Palma de Mallorca airport to London Gatwick airport when a storm led to EasyJet canceling her flight and rescheduling it to the next morning.

Multiple news outlets reported that hundreds of passengers were left stranded at the airport after their flights were canceled due to the storms over the weekend. The severe weather conditions, which began on August 28, meant that flight operations over the island were temporarily suspended, according to a statement on the Palma de Mallorca Airport website. A spokesperson for the airport told Insider that around 60 flights were canceled and another 20 were diverted due to the storm. They said that the situation is currently back to normal.

At the beginning of the video, which has received 15.6 million views, Clark showed footage of herself lying on the floor of what appeared to be the airport. She said her flight had been delayed by 10 hours.

"Little did I know that the flight being delayed was the least of our worries. I mean, I woke up from a nap to the airport flooding," she said. The video showed what appeared to be water falling from one section of the ceiling in the airport. A spokesperson for the airport confirmed to Insider that there was a leak in the airport due to the weather conditions, which has since been repaired.

Clark told viewers that they were given food vouchers worth €9 (approximately $9.80) as compensation, but she did not clarify who provided them. She said that when they tried to use the vouchers at 2 p.m., they were told that the café's kitchen was closed.

A spokesperson for the airport told Insider there were various places where travelers could buy food which were open in that part of the airport, and that they are not able to clarify why the café might not have been serving food at that time.

"After lying on the airport floor for nine hours, they moved us upstairs and gave us hope. We started queueing for the gate and we thought we were about to get on our plane. They told us 15 minutes later that it was canceled and rearranged for tomorrow at 8 a.m."

She said the airline offered them a hotel room for the night because they had nowhere to stay, so they went to collect their bags. "After about an hour of waiting for our bags, I finally spot mine. I'm so excited, I pull it off, but something just looks and feels different. Guys, my bag was drenched through," she said.

Clark showed viewers her suitcase which appeared to be wet and included bags, clothes, and books. She said, "Someone said they left our bags out in the rain, which is why they all look like this." A representative for Palma de Mallorca airport told Insider that passengers' baggage is the airline's responsibility. EasyJet did not respond to Insider's request for comment regarding Clark's baggage.

She said that after they had spent a long time waiting around, they were finally told that they had a hotel for the night. But when they arrived, they were told there weren't any rooms for them, and that they had to find somewhere else to stay.

Clark said that she and her family would have to either sleep on the floor in the airport, or on what appeared to be a sofa in the hotel lobby. Representatives for EasyJet did not immediately respond to Insider's multiple requests for comment.

"I literally cannot make this shit up. They have treated us so badly. They said if we want to speak to anyone from the airline, we have to go back to the airport, but there are no taxis now," she said.

"My stuff is drenched, we now have nowhere to sleep, and all they gave us was a €9 food voucher," she said. She did not tell viewers where she and her family ended up sleeping.

Clark did not immediately respond to Insider's request for comment.

According to the UK Civil Aviation Authority, airlines are required to provide passengers with a "reasonable amount" of food and drink if a flight is canceled, and also provide accommodation if the flight is rescheduled for the following day. However, passengers are not eligible to claim compensation if their flight was disrupted due to extreme weather. Regulations are similar under EU regulations as well, according to the European Consumer Centres Network.

Many viewers were sympathetic and said they were shocked by Clark's story. "It kept getting worse," one comment with 45,000 likes read.

Another person wrote that the wet suitcase would have made them cry. Clark responded, "That was my breaking point."

But not everyone was sympathetic. One viewer commented, "Oh please, there is a storm. Traveling is always about being prepared for the unexpected!"

Clark addressed this comment in another video. "I know that you're not going for your two-hour flight home and preparing for it to last two days. You're just not," she said.

She also posted a follow-up video about the incident, saying she was able to get a flight home the following day.

Travel chaos has been a recurring theme on TikTok over the summer months. In July, passengers were captured complaining about getting stuck on a United Airlins plane for seven hours due to a technical issue as temperatures soared to 80 degrees Fahrenheit onboard. In mid-August, a woman berated Spirit Airlines as she filmed the scene from inside a plane where she said that she and other passengers were left waiting on the tarmac for seven hours.

Read the original article on Insider