Now, much like the Dunkin’ employee who gained over 24 million views when he revealed the truth behind those large iced drinks, these baristas are exposing why some drink orders take longer than others.
Emma’s video — captioned, “If you see your local baristas struggling, it’s the dome lids” — begins with her begging Starbucks to make tall dome lids differently, “because they don’t work,” she says.
“We’re just gonna show you how many baristas it takes to put a dome lid on a Frappuccino.”
She proceeds to make a tall Caramel Ribbon Crunch Frappuccino — and when it comes time to put on the dome lid, her co-worker steps in to help.
As the two attempt to squeeze the lid onto the cup, the lid begins to bend inward, so they’re forced to dispose of it and try again. This time, the cup bends inward as liquid from the Frappuccino spills onto the counter. “It’s gonna explode!” Emma says.
“Lid number three!” her co-worker says, grabbing a fresh lid. At the last second Emma manages to click the lid into place.
‘And ppl wonder why the drinks take so long’
Over 1,400 TikTokers weighed in on Emma’s video in the comments — many of whom were baristas themselves, and were all too familiar with her dome lid woes.
“And then as soon as the customer grabs it from the top, it explodes everywhere,” wrote @lissielou103.
“Meanwhile i’m trying to get a 45 second average drive thru time … STARBUCKS PLEASE,” wrote @ifeelconned.
“Our grande/venti ones dont work at the moment. took us 5 ppl to get it,” commented @amandaxoxo_3.
Others chimed in to suggest Emma try double-cupping the drinks, a hack many baristas seem to use to get around the dome lid issue.
To those suggestions, Emma replied, “For everyone commenting YES we do know the double cup rule but we shouldn’t have to double cup it especially during a rush is the whole point.”
Other TikTokers pointed out the detrimental environmental impact of the common double-cup method. “Such a waste of plastic … like DOUBLE for ONE drink,” commented @deewymhcuottnod.
‘We are currently evaluating and improving our cups and lids’
To learn what Starbucks had to say in response to Emma’s viral video, In The Know by Yahoo reached out for comment.
“We are constantly gathering feedback from our partners (employees) and customers to improve their experience, and we are currently evaluating and improving our cups and lids,” a spokesperson for Starbucks responded.
According to the Wall Street Journal, 25% of baristas quit within three months on the job, up from 10% before the pandemic — and according to CEO Howard Schultz, complex drink orders might be to blame.
“It’s the complexity of those cold beverages,” Schultz told WSJ. “We will fix that. We will design new stores from scratch.”
Schultz explained that the company is currently testing new store designs and faster methods for making cold beverages — and hopefully, for the sake of baristas like Emma, those plans will include better-fitting (and perhaps even eco-friendly) dome lids.
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