Samsung has told all customers who own an original or a replaced Galaxy Note 7 phone to stop using and switch off their device immediately over safety concerns. The company announced it was halting sales of its Note 7 around the world following new reports of fire damage in some devices. Samsung had formally recalled 2.5 million devices after dozens exploded or caught fire, and was in the process of replacing them. But there have been multiple reports that the "safe" replacements provided have also overheated, emitted smoke or caught fire.
No one should have to be concerned their phone will endanger them, their family or their property.Elliot Kaye, who chairs the US Consumer Product Safety Commission, said Samsung's decision to halt all sales was "the right move" in light of the ongoing safety issues
Authorities in South Korea also say they have discovered a new product defect in the Note 7, but they stopped short of confirming what that safety issue is. All global partners of Samsung are now being asked to pull the Note 7 from their shelves for the second time in two months while Samsung and regulators investigate the claims. Affected phone users can request a refund or swap their Note 7 for a different Samsung model. Reacting to the news, investors wiped $13.2bn (£10.7bn) off Samsung Electronics' market value as trading opened in the Far East. Prior to the announcement, several British phone networks had already suspended the sale of new Galaxy Note 7 handsets - adding that customer safety was of the "utmost importance".