Technology

Samsung tells Note 7 owners to switch off phones over fire risk

This Friday, Oct. 7, 2016, photo provided by Andrew Zuis, of Farmington, Minn., shows the replacement Samsung Galaxy Note 7 phone belonging to his 13-year-old daughter Abby, that melted in her hand earlier in the day. "She's done with Note 7s right now," Zuis said of his daughter. Reports of more replacement phones catching fire are trickling in, and the South Korean tech giant faces more scrutiny after earlier criticism for being slow to react and sending confusing signals in the first days of the recall. (Andrew Zuis via AP)

Samsung has told all customers who own an original or a replaced Galaxy Note 7 phone to stop using and switch off their device immediately over safety concerns. The company announced it was halting sales of its Note 7 around the world following new reports of fire damage in some devices. Samsung had formally recalled 2.5 million devices after dozens exploded or caught fire, and was in the process of replacing them. But there have been multiple reports that the "safe" replacements provided have also overheated, emitted smoke or caught fire.

No one should have to be concerned their phone will endanger them, their family or their property.

Elliot Kaye, who chairs the US Consumer Product Safety Commission, said Samsung's decision to halt all sales was "the right move" in light of the ongoing safety issues

Authorities in South Korea also say they have discovered a new product defect in the Note 7, but they stopped short of confirming what that safety issue is. All global partners of Samsung are now being asked to pull the Note 7 from their shelves for the second time in two months while Samsung and regulators investigate the claims. Affected phone users can request a refund or swap their Note 7 for a different Samsung model. Reacting to the news, investors wiped $13.2bn (£10.7bn) off Samsung Electronics' market value as trading opened in the Far East. Prior to the announcement, several British phone networks had already suspended the sale of new Galaxy Note 7 handsets - adding that customer safety was of the "utmost importance".

Summarized by

2.5m

PHONES

Recalled

Samsung recalled 2.5m phones in September after complaints of exploding batteries and later assured customers that all replaced devices were safe

Samsung Galaxy Note 7

Samsung Galaxy Note 7(marketed as Samsung Galaxy Note7) is an Android phablet smartphone produced and marketed by Samsung Electronics. Unveiled on 2 August 2016, it was officially released on 19 August 2016 as a successor to the Galaxy Note 5. Although it is the sixth main device in the Galaxy Note series, Samsung branded it as"7" instead so that consumers would not perceive it as being inferior to the flagship Samsung Galaxy S7.The Galaxy Note 7 is an evolution of the previous model which inherits the hardware and improvements of the Galaxy S7, including the restoration of expandable storage and IP68 water resistance, and introduces new features to the series such as a dual-sided curved display, improvements to the bundled stylus and new software features which utilize it, an iris recognition system and a USB Type-C port.Demand for the Galaxy Note 7 on-launch was high, breaking pre-order records in South Korea and causing international releases to be delayed in some markets due to supply shortages.

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